Hernan Fortin | Page 2

Very good! Kind professional sales team. Ellie was professional and knowledgeable! They cared about my concerns and demands. My car was beautiful! Very pleased. Kind professional sales team. Ellie was professional and knowledgeable! They cared about my concerns and demands. My car was beautiful! Very pleased. Sheehy will be my future dealer of choice More

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Excellent customer service Hernan Fortin was the best! Mike was great too - had a great experience; love my new car and very pleased with how I was treated. Hernan Fortin was the best! Mike was great too - had a great experience; love my new car and very pleased with how I was treated. More

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Love it Mr. Fortin help me with my first car on 2008 and now I trade my 2008 for a new 2017 I love my vehicle and the customer service is always superior. Mr. Fortin help me with my first car on 2008 and now I trade my 2008 for a new 2017 I love my vehicle and the customer service is always superior. More

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Great experience I love Nissan and I always will have Nissan, thanks Mr Fortin for help me out in my purchase. I will recommend all my family and friends. I love Nissan and I always will have Nissan, thanks Mr Fortin for help me out in my purchase. I will recommend all my family and friends. More

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Buying a new car My sales personal ,Hernan Fortin ,was very helpful in recommending a vehicle to purchase. The color of the vehicle is new also. It was the Cocoa one. My sales personal ,Hernan Fortin ,was very helpful in recommending a vehicle to purchase. The color of the vehicle is new also. It was the Cocoa one. More

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Good Experience I have a great experience buying my Car, they made it easy my sales rep & the finance manager looked for the best deal available. I got it. I really l I have a great experience buying my Car, they made it easy my sales rep & the finance manager looked for the best deal available. I got it. I really like my car! More

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Easy and pleasant environment. All the employees at the Dealership were great and made me feel welcome. It was easy they way they explained everything made the process easy for me. All the employees at the Dealership were great and made me feel welcome. It was easy they way they explained everything made the process easy for me. I highly recommend this location. More

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Easy Deal Definitely was easy deal with sheehy Nissan especially deal with my sales rep. Hernan, I like everything about the deal, financing , rate and I love Definitely was easy deal with sheehy Nissan especially deal with my sales rep. Hernan, I like everything about the deal, financing , rate and I love my Nissan, this my second Altima . Thank to Hernan and rep. in financing. More

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Sheehan Nissan gl en Bernie purchase Sheehy Nissan provided excellent service for my new rogue purchase, Hernan delivered our new vehicle to our home, i have never experienced such excell Sheehy Nissan provided excellent service for my new rogue purchase, Hernan delivered our new vehicle to our home, i have never experienced such excellent service, More

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Car buying experience Greetings Sir Harrison, Thank you for my beautiful 2013 Nissan Maxima, special note to Michelle Lenart at the service department and Andrew Francis Greetings Sir Harrison, Thank you for my beautiful 2013 Nissan Maxima, special note to Michelle Lenart at the service department and Andrew Francis internet sales and not forgetting my sales consultant Hernan Fortin. I can describe my experience as being educational and eye opening. I had been thinking of upgrading my ride for a while and just couldn't find the time to do it. I remember Hernan reaching out to me a couple times setting up appointments that I wasn't able to attend through no fault of his but he was tenacious. Anyway, I finally made it to the dealership and he immediately proceeded to show me a couple cars that I was interested in. One particular Maxima caught my eye and he told me to not worry about it he will get me a deal I would be happy with. He introduced me to Kevin Gilbert a very jovial and energetic guy with a highly infectious smile who immediately generated a deal that was acceptable albeit slightly out of my comfort zone. We signed the papers and I finally had my dream car. I took it home and on the way noticed that it wasn't driving right. My wife has a Maxima and the difference was profound. I brought it back the next day and Andrew decided to help me solve some of the problems like the A pillars that looked like someone had cut chunks out of, passenger side mirror wasn't working right and the driver side mirror had condensation in the turning signal with one led light cutting on and off, the brakes were warped and the tires cupping which made car wobble and produce an annoying high pitch at highway speeds. It was my fault that I didn't test drive the car before buying it but the sales team stood by their word and addressed all the concerns I raised. It wasn't a walk in the park but I explained to the sales team that the expectation of buying a used car that was certified isn't so you can start putting money towards fixing items that were guaranteed to be without defect. In particular, Shawn the service manager made it almost unbearable in getting my issues addressed, he wouldn't listen to my concerns without making sarcastic comments that I bought a used car what did I expect, or that my driving is what caused the brakes to warp and was so offhanded as to suggest that a little cupping in the tires was acceptable. How the car passed inspection in the state it was is just beyond me. It felt like Shawn cutting costs and promising a finished product that was very rough around the edges and passing it on to the customer to finish the work. Service did the inspection and it passed his scrutiny as being acceptable, seriously!!!!!!! Michelle Lenart is note mentioning as she was very patient with me and LISTENED to my concerns, which went a long way, a very long way in calming a rapidly deteriorating situation. She and Mike Esprella worked to make sure my issues were addressed in a timely fashion. Shawn can learn a lot from his team especially Michelle in terms of customer service, he may have been in the game the longest but he comes across as being money hungry. If you not making him money you wasting his precious time. As a paying customer, my time is worth just as much. Again I cannot say this enough, Michelle and Andrew have impressive customer relation skills and deliver on their promises, keep up the good work. Thanks to everyone who took their time to make me a part of the Sheehy family. As to Shawn, if I don't ever have to deal with you, it will suit me just fine. More

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