Holly Maguire

Benny's a pleasure to work with. No pressure and gives honest feedback. My experience at this dealer was very positive. No pressure and gives honest feedback. My experience at this dealer was very positive. More

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disappointed buyer BUYER BEWARE, THIS IS LONG BUT READ ABOUT MY EXPERIENCE WITH THE ESTIMATED REGISTRATION FEES. my salesman i worked with is not an issue. he was plea BUYER BEWARE, THIS IS LONG BUT READ ABOUT MY EXPERIENCE WITH THE ESTIMATED REGISTRATION FEES. my salesman i worked with is not an issue. he was pleasant to work with and took every offer to his manager to try and get what we were asking. in the end any decisions made were not his and working with him was great. my issue with the dealership came after with management and the lying. now, i take fault in not questioning everything before i signed the finance sheet, however, i want buyers to be aware of this so it does not happen to them. the major issue i could do something about was the estimated registration fee. when my registration came in i was told i owed another 96 because ny charged this "out of state fee" or something, they could not tell me exactly what this charge was. i contacted my dmv and they had no clue about this and told me the most i would have paid was @65 reg fee and 50 title fee. i contacted dealership and asked for a pic of my reg because it has the fee paid right on the sticker, i was ignored. when i called, it was magically in the mail to be mailed that day. just in case it is said i was never told this, all my calls are automatically recorded so i do have proof of this conversation. when i was being asked for my lien releases for the car i traded, i was going to ignore it, i had enough with this dealership at this point, until i read the back of finance sheet and since i signed it i agreed to provide this but also the dealership had to refund difference for registration so i began asking for documentation of all charges. my 1st go around of my questions i was told its just an estimate, nothing more. this was from the sales manager. 2nd, i said i understood that but wanted a breakdown of all charges. no more correspondence from him. got a voicemail from a different sales manager who we dealt with when we were there buying. he explained to me that there was an agent fee to get this car registered in ny, that was pretty much the only thing i got from that voicemail. 3rd, i emailed the 1st sales mgr because his email was the one i had and asked for a breakdown of the charges and again asked why i was told i owed another 96 for my registration. again got a v/m from the 2nd mgr. he broke it down like this: said my reg expired so they have to renew it, this was 65.73, 135 for this agent fee, 50 title fee, 10 for another kind of reg fee, and 5 for nj temp reg. i paid a total est of 301. add the fees he just gave me and the difference is 35.27. i received a refund of 30.27. i tried to call back, v/m was full so i emailed back and told them my reg did not expire, i had until sept, and also said i only pd 34.50 for my reg and i would send a pic of that receipt and said i wanted an invoice from the agent with name and number. got mail from 2nd mgr and said he would try to get me an invoice. shortly after that email he asked what i think i should be refunded. i explained what i thought charges were and what i should be refunded, keep in mind, i do not have an invoice from this agent, however, i did say what i felt i should be refunded would depend on this actual fee. the next morning in my inbox i had an email, said, "after reviewing your account.....you are owed an additional 189.50. normally this would not be done until after closing your account..." well my account was not closed when i got the 30.27 and i got that 30.27 after i was told i owed more. this whole thing with the registration fees was one lie after another after another. i know the refund isnt much, but it became a matter of principal. the dealership got me on a couple other things, but cant do anything about that, and cant explain it because i am at my space limit. I NEVER ONCE GOT BACKUP ON THE FEES CHARGED NOR DID I EVER GET AN EXPLAINATION OF WHY I WAS TOLD I OWED ANOTHER 96. I WOULD NEVER RECOMMEND THIS DEALERSHIP. ANYONE WHO IS SHADY LIKE THIS DOES NOT DESERVE BUSINESS. I ONLY WONDER WHO OUT THERE DID NOT QUESTION FEES AND GOT TAKEN ADVANTAGE OF BY THIS DEALERSHIP. VERY SHADY MANAGEMENT. More

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Benny and Christian were great 5 STAR Experience I pulled into the lot and the car was in front ready for a test drive, as Christian said it would be. Holly was on top of her game with the fastest em I pulled into the lot and the car was in front ready for a test drive, as Christian said it would be. Holly was on top of her game with the fastest email responses to my original inquiry and on all my questions. After a disaster of an experience the day before with a different dealership. I knew this was a professional operation from the start and wanted to buy the car before even seeing it. Benny made the purchase go so smooth and I was done and off the lot in less time I’ve ever experienced in purchasing a car. Less then 2 hours. If your looking for a car, I highly recommend Windsor Nissan!!! More

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