Holly Naylor

Our first service on a new Bighorn completed as requested. Thank you for the quick turnaround. requested. Thank you for the quick turnaround. More

Print

Everyone was very kind, informative and efficient. I'm very happy with the service I received. I'm very happy with the service I received. More

Print

My service representative was Holly, excellent communication skills! I was very pleased with her greeting and follow-thru. communication skills! I was very pleased with her greeting and follow-thru. More

Print

Thank you for such a great service, always attentive, responsive, and precise about the problems and solutions. responsive, and precise about the problems and solutions. More

Print

EXCEPTIONAL SERVICE from HOLLY NAYLOR (service tech) Plan to continue all my truck maintenance at Ferman with this service tech. Took great care and communication with us. Thanks HOLLY tech) Plan to continue all my truck maintenance at Ferman with this service tech. Took great care and communication with us. Thanks HOLLY More

Print

Very friendly, fast service at a reasonable price. Quality Dealership!! Thank you Holly and Team. Quality Dealership!! Thank you Holly and Team. More

Print

I had a rough experience at first, and honestly wasn't sure if I'd be coming back. Thankfully, Holly completely turned things around. She truly fought for me from start to finish, kept me informed every s sure if I'd be coming back. Thankfully, Holly completely turned things around. She truly fought for me from start to finish, kept me informed every step of the way, and never gave up until everything was resolved. You could tell she genuinely cared about doing what was right for the customer. I also want to recognize Will. Even though he was very new at the time, he stepped up and supported Holly throughout the process. Together, they worked hard to make sure everything was handled the right way. In the end, they did the right thing, stood behind their customer, and restored my confidence in the dealership. Because of Holly's dedication and the support from Will, I'll continue bringing my vehicles here for maintenance and will absolutely continue purchasing vehicles from this dealership in the future. Thank you, Holly and Will, for going above and beyond. Great customer service like yours is hard to find. More

Print

This was my first time having my Ram 1500 serviced at Ferman Wesley Chapel. Holly was awaiting my arrival and immediately got my vehicle processed to have the work completed. They even finished the wor Ferman Wesley Chapel. Holly was awaiting my arrival and immediately got my vehicle processed to have the work completed. They even finished the work in less time than estimated, and they corrected all the issues I brought it in for. Great first service experience. Highly recommend. More

Print

Check-in went smooth and they got my oil change tire rotation done in the time promised. rotation done in the time promised. More

Print

Excellent service experience from start to finish. The staff was professional, friendly, and kept me informed throughout the process. My vehicle was completed on time, and everything was handled effic The staff was professional, friendly, and kept me informed throughout the process. My vehicle was completed on time, and everything was handled efficiently. I appreciate the great customer service and attention to detail. Highly recommend! More

Print