Holly Villarreal | Page 9

Always takes care of me. Very friendly staff. Has been very helpful over the years. Very friendly staff. Has been very helpful over the years. More

by LynetteM Verified Customer Verified Customer

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Called for a service appointment. Told them about my AC not working. Was told it would be under warranty. Come to find out, it wasn’t. Wasted a whole day just to learn that. Told them about my AC not working. Was told it would be under warranty. Come to find out, it wasn’t. Wasted a whole day just to learn that. More

by GGALAVOTTI1020 Verified Customer Verified Customer

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Always great Brian is an excellent mechanic thanks everybody is always nice thank you good by everybody is always nice thank you good by More

by AJCRACKER1369 Verified Customer Verified Customer

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Great service and friendly staff and short wait time. Always happy with the service and always on time.. Always happy with the service and always on time.. More

by FREED61 Verified Customer Verified Customer

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If you’re expecting a full service dealership forget about it and go to Asheville. First off, you can’t even order a part unless it’s M-F no weekends and the service department won’t help in their absen about it and go to Asheville. First off, you can’t even order a part unless it’s M-F no weekends and the service department won’t help in their absence. I ordered a replacement mirror for the passenger side and confirmed twice that it was for the right side. When they called a few days later with part arrival I asked specifically if it’s for the right side passenger and they confirmed yes it is. After waiting until the of the week to get an installation appointment, an hour into the appointment I was told they ordered the wrong mirror for the left side. At this point I had to wait again!!! For the correct mirror and make an additional appointment and rearrange my work schedule because this dealership has NO loaner vehicles or rentals while my car is completely missing the mirror because they couldn’t get it back on since it fell apart. So I had come back again waiting for them to repair this which they charge a hefty $150 plus fees just to install this mirror not mention the almost $400 part cost too. I would have been better going to repair shop and saving the money instead of paying the dealership premiums and getting inferior service. Poor to non existent recovery on the dealership to retain my future business. I thought would support a local smaller business instead of going to Asheville, but I was definitely wrong in that choice in choosing Autostar. I thought about buying a newer vehicle from them, but definitely very hesitant on ever doing that. More

by batxxxxcrazy85 Verified Customer Verified Customer

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by WPERSON5228 Verified Customer Verified Customer

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They are so awesome! And always so nice and patient every single time! Wouldn’t go to no other dealership!! And always so nice and patient every single time! Wouldn’t go to no other dealership!! More

by CALHOUN3000 Verified Customer Verified Customer

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Great professional people that know their products and spend the time needed with customer to understand their concerns or cat/truck problems spend the time needed with customer to understand their concerns or cat/truck problems More

by alaj78016 Verified Customer Verified Customer

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Thank you to Stan for his patience and calm demeanor. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. More

by ROXANNE45672 Verified Customer Verified Customer

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The 2 ladies at service was very helpful. Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest More

by DEBORAHBATES70 Verified Customer Verified Customer

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