Howard Finley

Everybody who works there is friendly and professional. They all remember me. I appreciate that. They all remember me. I appreciate that. More

by PFVOLKMANN Verified Customer Verified Customer

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Howard is very friendly and pays attention to my needs and very professional and courteous and very professional and courteous More

by Dave12117 Verified Customer Verified Customer

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They were very nice, and kept me updated the whole time I was waiting, great dealership was waiting, great dealership More

by freddie0168 Verified Customer Verified Customer

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Was very pleased with the service I received today. It was done in a timely fashion too It was done in a timely fashion too More

by Jacki27 Verified Customer Verified Customer

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Never had a problem with Howard or Matthews. Just a few misunderstandings along the way. Just a few misunderstandings along the way. More

by Dhitch13 Verified Customer Verified Customer

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The 2nd & 3rd time I went back for the last thing that had to be resolved with my car, was the best experience I have had. Howard was very understanding & listened to my problem. Thank you Howard Dean had to be resolved with my car, was the best experience I have had. Howard was very understanding & listened to my problem. Thank you Howard Deanna Hitchcock More

by Dhitch13 Verified Customer Verified Customer

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Very customer oriented. Took the time to explain, in detail, what had to be done. Very nice to deal with. Took the time to explain, in detail, what had to be done. Very nice to deal with. More

by ajleonardi444 Verified Customer Verified Customer

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Matthews Hyundai of Schenectady Is great the woman at the service desk was very polite. She came out and told us what we needed done to the car. service desk was very polite. She came out and told us what we needed done to the car. More

by Punkin373 Verified Customer Verified Customer

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Very difficult situation dealing with the shop. Felt like they should have said up front they could not help me. Felt like they should have said up front they could not help me. More

by JDW Verified Customer Verified Customer

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If I could give this service department 0 stars, I would. I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own an I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own another one. I have never written a bad review like this, but after 3 years of being disrespected and taken advantage of, I will never give Hyundai another dollar. Since purchasing my 2019 Hyundai Tucson in 2020 (not from Matthews), it has been in the shop more than in my driveway. This is not an exaggeration—the car was a complete lemon, breaking down at least once a month for 3 years. The biggest issue was my engine, which failed in winter/spring 2023–2024. I had to bring the car in three separate times before they took me seriously. The first time, the engine failed at 70 mph, dropping almost instantly to 20 mph in front of a semi-truck—nearly causing a serious accident. Even though the car was under warranty, Matthews refused to tow it. Thankfully I had AAA. The shop kept it a week, then told me nothing was wrong. Two weeks later it happened again—another tow, more missed work. They “reset something” and sent me off. Two weeks later, it failed again—this time on December 23, 2023, right before I was leaving to see my family for the holidays, 200 miles away. Crying, I begged for a loaner car. They refused because I was 24 years old—despite the fact that I was turning 25 just 6 days later. When I returned from the holidays, they told me I could have a loaner “when one came in.”, I had to wait another week for one. Four months later, I finally got my car back with a new engine. While in their care, my car was broken into, and money and personal items were stolen. I was told this “happens often” at this dealership, and there was nothing they could do except let me file a report. Since the engine replacement, I’ve had “smaller” repairs—ignition coils, exhaust manifold, etc.—but the summer of 2025 brought a new nightmare. In June, the car wouldn’t start. When it did, all dash lights came on, no RPMs, and it sounded like a derby car. Replacing the battery temporarily fixed it, but the problem came back a week later. Matthews kept it for a day, couldn’t replicate the issue, and sent me home. The issue started happening every few days, so I brought it back while on vacation, leaving it with them for 6 days. When I returned, they told me they “weren’t able to look at it.” I missed more work. They said they’d call when a loaner was available, but when I stopped by a few days later, the loaner was sitting there. “Do you want it?” they asked casually. Seriously. The loaner was $40/day because my warranty had expired, with no estimate on how long they’d keep my car. I asked for a discount or to have my car moved to the front of the line—denied. Thankfully I could borrow a friend’s car. I showed them videos of the problem actually happening, and they still “couldn’t replicate it.” The best part? I paid $188 for a diagnostic fee—and got no diagnosis. I asked beforehand if they could diagnose it if it wasn’t happening at that moment. They said, “We need to look at it.” I took time off work, brought it in, and the technician told me, “It’s not happening, so I can’t diagnose it.” Shocker. Eventually, the problem began occurring daily, almost every time I drove it. Matthews still insisted nothing was wrong. At that point, either they were lying, or they didn’t care enough to actually test the car properly. Either way—shame on them. On top of all this, every single time I called for an update, the staff was condescending, unhelpful, rude, and acted like I was inconveniencing them just by wanting to know the status of my own vehicle. This dealership is a despicable excuse for a service center, and I wouldn’t recommend them to my worst enemy. I do want to say - this review is not a reflection of Howard Finley. He was lovely to work with, but unfortunately I only had the pleasure of having him as my service advisor once. More

by nfcobb9898 Verified Customer Verified Customer

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