My car buying experience was very easy.
When I had an issue I was invited back in and everything was taken care of to my complete satisfaction. Thank you BMW OM for your great customer serv
When I had an issue I was invited back in and everything was taken care of to my complete satisfaction. Thank you BMW OM for your great customer service.
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by michelehm1
Verified Customer
Verified Customer
Jul 02, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful feedback! We’re thrilled to hear that your car buying experience with BMW of Owings Mills was easy and that we were able to address your issue to your satisfaction. We appreciate your kind words about our customer service! We look forward to assisting you again in the future.
Sincerely, The Team at BMW of Owings Mills
My experience was great.
Howard was very helpful and professional. He listened to what I wanted and guided me right to the vehicle that I drove home!
Howard was very helpful and professional. He listened to what I wanted and guided me right to the vehicle that I drove home!
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by tinam.bents
Verified Customer
Verified Customer
Jul 01, 2025 -
BMW of Owings Mills responded
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that Howard provided you with the professional guidance you were looking for. We appreciate you choosing us to assist you in finding your vehicle. Enjoy your new ride, and we look forward to seeing you again!
Sincerely, The Team at BMW of Owings Mills
Milena in the service department was great to work with,
attentive, knowledgeable, courteous, friendly, efficient. Job well done.
Howard was excellent with the sales of the vehicle, Daniel Kim did an ex
attentive, knowledgeable, courteous, friendly, efficient. Job well done.
Howard was excellent with the sales of the vehicle, Daniel Kim did an exceptional job regarding the paper work for the sale. No complaints.
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by anonymous
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
BMW of Owings Mills responded
Thank you for leaving such a wonderful review! We’re thrilled to hear that our service department, along with Howard and Daniel, made your experience a positive one. At BMW of Owings Mills, we pride ourselves on quality service and knowledgeable staff. We look forward to assisting you again in the future!
Sincerely, The Team at BMW of Owings Mills
Exclusive offer not offered.
Got the run around when time for cost for outside financing
Got the run around when time for cost for outside financing
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by dana
Verified Customer
Verified Customer
Jun 26, 2025 -
BMW of Owings Mills responded
Thank you for your feedback, Dana. We understand that your experience with financing at BMW of Owings Mills did not meet your expectations. We appreciate your concerns about the exclusive offer and the communication regarding costs. We encourage you to contact us directly so we can address these issues more thoroughly. Your input helps us improve our services. Thank you for being a valued customer.
Sincerely, The Team at BMW of Owings Mills
Howard was both very knowledgeable on the BMW’s and his
professionalism was superb. Not to mention his sense of humor was fun.
professionalism was superb. Not to mention his sense of humor was fun.
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by stevespund
Verified Customer
Verified Customer
Jun 19, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience with Howard at BMW of Owings Mills. His knowledge and professionalism, along with a dash of humor, truly make a difference. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely, The Team at BMW of Owings Mills
The best car-buying experience I have ever had!
Brice was an outstanding salesperson, and Jesse in finance was professional, friendly, and quick! Great inventory, beautiful showroom. Really classy
Brice was an outstanding salesperson, and Jesse in finance was professional, friendly, and quick! Great inventory, beautiful showroom. Really classy place.
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by stumanda25
Verified Customer
Verified Customer
Other Employees Tagged:
Brice Ali, Jesse Malone
Jun 08, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We're thrilled to hear that you had the best car-buying experience at BMW of Owings Mills. It's great to know that Brice and Jesse provided you with exceptional service. We take pride in our inventory and showroom, and we're glad you enjoyed your visit. We look forward to welcoming you back again soon!
Sincerely, The Team at BMW of Owings Mills
I felt the process of getting it done was simple, however
every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr
every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed.
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by olanphar
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Imran Javed,
David Hess,
Daniel Kim,
Michelle Jackson,
Eric Lowery,
Karen Anderson,
Daniel Cushner,
Mark Johnson,
Derrick Edwards
, Why I am rating specifically named people, I don't know them by name/
May 09, 2025 -
BMW of Owings Mills responded
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us so we can address and remedy your concerns.
Sincerely, The Team at BMW of Owings Mills
Quick and straight to the point.
He really worked with me on the deal. Fantastic
He really worked with me on the deal. Fantastic
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by SHADI18888
Verified Customer
Verified Customer
May 05, 2025 -
BMW of Owings Mills responded
Thank you for your great feedback! We're thrilled to hear that you had a fantastic experience with us at BMW of Owings Mills and that our team was able to work with you on your deal. We appreciate your support and look forward to seeing you again soon!
Sincerely, The Team at BMW of Owings Mills
BMW of Owings Mills made it very easy to purchase a
vehicle from San Francisco and to pick it up from the dealership in Maryland! Thanks to Howard Mei, we were in and out in less than 45 mins and drove
vehicle from San Francisco and to pick it up from the dealership in Maryland! Thanks to Howard Mei, we were in and out in less than 45 mins and drove it to our retirement home in Delaware! Thank you, BMW of Owings Mills and Howard, for the beautiful X2 M35i!
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by SBAUTISTA
Verified Customer
Verified Customer
May 03, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We're thrilled to hear that your experience purchasing the X2 M35i was smooth and efficient, especially with Howard's assistance. Enjoy your new vehicle and your retirement home in Delaware! We look forward to seeing you again at BMW of Owings Mills. Safe travels!
Sincerely,
The Team at BMW of Owings Mills
Honored BMW corporate and military offers, and provided
additional rebates/contributions above and beyond what was required. Got a great deal FAST before tariffs kicked in.
additional rebates/contributions above and beyond what was required. Got a great deal FAST before tariffs kicked in.
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by RocketSciGuy
Verified Customer
Verified Customer
May 03, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at BMW of Owings Mills and that you were able to take advantage of our corporate and military offers. We strive to provide great deals quickly, and it’s fantastic to know we met your expectations. We look forward to assisting you again in the future!
Sincerely,
The Team at BMW of Owings Mills