Hugo Mercado
Hugo Mercado at Germain Honda of Naples

Hugo Mercado

Client Advisor

Germain Honda of Naples

3295 Pine Ridge Road
Naples, FL 34109

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2 Reviews
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2 Reviews

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2 Reviews of Hugo Mercado

January 06, 2026

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Employee Rating

The fact that this dealer has a 5 star review seems suspect. The Germain name is not what it used to be to be. To make a long story short I had a written quote for a civic. The day I was suppose to com More

by Ken
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jan 06, 2026

Germain Honda of Naples responded

We’re sorry to hear that your recent experience fell short of expectations. Delivering a positive and high-quality guest experience is very important to our team, and we would welcome the opportunity to address your concerns. Please contact me directly or our General Sales Manager, Andrew LeSueur, at alesueur@germaincars.com. Thank you. Best Regards, James Koser General Manager 239-307-0643 jkoser@germaincars.com

Jan 06, 2026

Ken responded

Thank you for Your acknowledgment. At this point you have lost your consumers trust. The time to do The right thing should have been on December 26.

December 23, 2025

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Employee Rating

We were assisted by Hugo Mercado who was very dedicated and professional doing a great job by covering our needs as a family and customers. Thanks to Hugo! Keep doing great things through your advance abil More

by Adriana Coronado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Leli

Dec 23, 2025

Germain Honda of Naples responded

Thanks Adriana! We're happy to hear that you had a great experience with Hugo, and that he made sure you were well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, James Koser General Manager

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