Ian Davis | Page 123

A/C service Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service p Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service personnel. More

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Buying a new vehicle Scott went all out to get us in the vehicle we wanted at the best deal he could get for us. Straight up honest with what could be done. Then Chad (in Scott went all out to get us in the vehicle we wanted at the best deal he could get for us. Straight up honest with what could be done. Then Chad (in finance) did the same thing when working with the extended warranty, etc. Then Ian (in Service dept) did a great job getting us familiar with all the new features we needed to know about. We left the dealership (in our new Rav4) very pleased with everything. Thanks! ~ Rhonda ( driver of new vehicle ) More

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Service Brakes were not working well. Diagnosis was warped rotors. Rotors were turned to resolve the issue. Cost was reasonable and no extras were needed Brakes were not working well. Diagnosis was warped rotors. Rotors were turned to resolve the issue. Cost was reasonable and no extras were needed saving me money. More

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Excellent Staff The staff at Toyota of Des Moines is great. The minute you walk into the door you are greeted with a friendly "Hello" with everyone you come in contac The staff at Toyota of Des Moines is great. The minute you walk into the door you are greeted with a friendly "Hello" with everyone you come in contact with. They make sure your car is serviced efficiently to get you back on the road again. The detailing staff does a great job making sure the cars are all clean and ready for sale. Your lot is always clean and organized nicely. Thanks Toyota for always taking care of my vehicles. More

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Good experience buying new RAV4 Hybrid! Steve Henigan was easy to work with and the whole experience of buying a new vehicle was easier than I thought it would be! Ian Davis is the best too Steve Henigan was easy to work with and the whole experience of buying a new vehicle was easier than I thought it would be! Ian Davis is the best too for service! More

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190,000 mile service Very easy to deal with, getting the appointment time that worked best for me. Ian very pleasant to talk with he knows we want this car to last along t Very easy to deal with, getting the appointment time that worked best for me. Ian very pleasant to talk with he knows we want this car to last along time and be dependable. More

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Exceeded expectations All warning lights came on except for low tire, including the triangle with exclamation point--bad news! With an appt for a Thursday (earliest ava All warning lights came on except for low tire, including the triangle with exclamation point--bad news! With an appt for a Thursday (earliest available), I left it at Toyota on Tuesday AM, since the Prius was an expensive paperweight to me-- couldn't drive it. Tuesday noon, Ian Davis called with diagnosis and fix, estimate, and that I could pick it up end of day Tuesday. That's 2 days EARLY! Done and done. More

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Trustworthy Took our Prius in to check a noisy wheel bearing. Instead of taking our money prematurely I was told it isn't bad enough yet. Took our Prius in to check a noisy wheel bearing. Instead of taking our money prematurely I was told it isn't bad enough yet. More

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EFAST Had an appointment for 9:15, got there a little early. Checked in and was told it would be 30 to 45 minutes. Got a free cup of wonderful coffee and lo Had an appointment for 9:15, got there a little early. Checked in and was told it would be 30 to 45 minutes. Got a free cup of wonderful coffee and looked at the new 2018 Camry. Went and sat down and the tech came and said the car was ready. I left at 9:19, 4 minutes after my schedule appointment. What a great dealership and it was all covered in the warrent More

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Exceptional Service This dealership provides excellent service. My vehicle was due for service and I had been informed that I should get brakes when I came in this time. This dealership provides excellent service. My vehicle was due for service and I had been informed that I should get brakes when I came in this time. It turns out that my vehicle was close to its 60K service, too. Ian gave me the option to choose the services to have completed. This allowed me to determine how much I could afford at this visit. He thought it would take most of the day, which would have caused an issue with picking up my son from school, so he arranged for a loaner. His focus all around was me, the customer. I appreciate that. More

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