Ian Findlay | Page 8

Excellent service and a lot of patience. Got me just what I was looking for. Got me just what I was looking for. More

by ajh31811 Verified Customer Verified Customer

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Excellent, prompt, efficient service department. Comfortable waiting area. A bit high priced but worth it as I believe they are trustworthy and keep me and my car safely on the road! Comfortable waiting area. A bit high priced but worth it as I believe they are trustworthy and keep me and my car safely on the road! More

by PMBEUVT Verified Customer Verified Customer

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You forgot Evan in Internet sales. The 2 individuals I dealt with mostly were Ian & Evan. Both fantastic gentlemen and a pleasure to deal with. The 2 individuals I dealt with mostly were Ian & Evan. Both fantastic gentlemen and a pleasure to deal with. More

by tman19 Verified Customer Verified Customer

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December 2022: Completely inadequate certification inspection: worn-out summer tires (December, in VT!), mouse-chewed windshield washer hose, defective radio unit that cannot be reloaded /updated. inspection: worn-out summer tires (December, in VT!), mouse-chewed windshield washer hose, defective radio unit that cannot be reloaded /updated. Update January 2, 2023: windshield washer hose issue fixed, with dealer covering the cost (normally not a warranty repair). Suggest that testing the washers should be part of the Certification inspection. Radio unit to be replaced (delay due to an illness in my family), covered by dealer warranty. My suggestion is that updating the display software should be part of the Certification inspection; this would have exposed this issue before I could encounter it and in any case would remove the data from previous owners/users of the vehicle. Tires: I had already bought new snow tires, and kept one of the worn-out summer tires to show the service manager; upon seeing it, he agreed that the tires should not have passed Certification inspection and should have been replaced before I received the vehicle, and agreed to provide new or nearly-new summer tires in the spring (including mount/balance and an oil change, if needed). So the issues have been addressed, with two resolved and one on track to be resolved. Thank you! More

by sara38 Verified Customer Verified Customer

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Always a pleasure to work with the service team at BS! Consistently friendly, helpful courteous and very knowledgeable - from the writers to the techs - are the reason I keep coming back. Consistently friendly, helpful courteous and very knowledgeable - from the writers to the techs - are the reason I keep coming back. More

by SCOTT Verified Customer Verified Customer

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My husband and I were very impressed with our sales representive,Ian,that we ordered two new vehicles from him,and our friends each ordered a new vehicle from him....very satified....Ian went way above representive,Ian,that we ordered two new vehicles from him,and our friends each ordered a new vehicle from him....very satified....Ian went way above and beyond to make our sale experience relaxing and memorable. Thank You. More

by psevrens62 Verified Customer Verified Customer

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One of the best car shopping experiences I have had in a long time. Friendly, professional staff, they went above and beyond to meet my vehicle needs and wants. The place to go for your next Subaru! long time. Friendly, professional staff, they went above and beyond to meet my vehicle needs and wants. The place to go for your next Subaru! More

by kah2sns Verified Customer Verified Customer

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As a repeat customer, I can say this dealership treats me like family. They go above and beyond to make a fair deal and takes extra care to make it as stress free as possible. Our family has purchased 4 time like family. They go above and beyond to make a fair deal and takes extra care to make it as stress free as possible. Our family has purchased 4 times in the last 2 years and for business 4 other times! If that doesn’t say they work hard to earn your loyalty, I don’t know what does! Thank you, Brattleboro Subaru! More

by Cj99 Verified Customer Verified Customer

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Dealer was very helpful. Ian went above and beyond to help us with transaction even after the sale was complete. Ian went above and beyond to help us with transaction even after the sale was complete. More

by stephanielea81 Verified Customer Verified Customer

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I cannot say enough good things about Ian. Easy to work with, very straight forward and helpful. Ian makes the experience comfortable and workable. Great follow up too. Easy to work with, very straight forward and helpful. Ian makes the experience comfortable and workable. Great follow up too. More

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