Ian Findlay | Page 8

Excellent car buying experience! This was my first experience with Brattleboro Subaru. I knew what I was looking for and researched the specific vehicle online at several different de This was my first experience with Brattleboro Subaru. I knew what I was looking for and researched the specific vehicle online at several different dealerships in the area. Brattleboro Subaru offered the car that I was looking for at a much lower price. Their website was very easy to use and I was pre-approved for credit and filled out the financial forms that I needed to before I even walked in the dealership. Marie contacted me right away and answered any questions that I had about the process and scheduled me for a test drive at 5 pm that evening. Ian greeted me at and was very laid back and helpful throughout the process. He explained things very clearly and did not pressure me at all. Luke clearly went over the financial details and did not pressure me to buy any extra service plans or products that I did not need. I received more than what I expected for my trade in. The deal was closed by 7:30 pm and I was on my way. There were no hassles or gimmicks and I felt very respected by each of the staff members who helped me. I will definitely be going back to Brattleboro Subaru the next time I am looking for a new car and I highly recommend them to anyone. More

by ttemple12 Verified Customer Verified Customer

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Very satisfied! Friendly and professional staff. They went out of their way to accomodate our needs. I hope to be their customer for a long time. I am very satisfi Friendly and professional staff. They went out of their way to accomodate our needs. I hope to be their customer for a long time. I am very satisfied. More

by roxie802 Verified Customer Verified Customer

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Outstanding Staff To a person, the Service staff is fast, efficient and professional while being courteous and friendly as well. I have not needed a whole lot of servic To a person, the Service staff is fast, efficient and professional while being courteous and friendly as well. I have not needed a whole lot of service over the years but I have never left Sales or Service dissatisfied. More

by Marty Verified Customer Verified Customer

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excellent On Saturday I was in the service department for a regular tune-up and the team was friendly, efficient and I was quite pleased with the overall experi On Saturday I was in the service department for a regular tune-up and the team was friendly, efficient and I was quite pleased with the overall experience. It's always a great experience to have work done in your service department. I was approached to have my car reviewed for a re-sale. I was approached multiple times by a service representative. I understand that you are looking for used vehicles but I feel that after a few inquires that it would be nice to not keep being asked about selling my vehicle for an update. I have no desire to sell my vehicle. So your persistence is a little annoying. Other than that, I have no complaints. More

by FIDDLEFIRST Verified Customer Verified Customer

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Easy Buying Experience The staff was very friendly and easy to work with. Initial contact was via email. Notified them in advance that I would be arriving to test drive and The staff was very friendly and easy to work with. Initial contact was via email. Notified them in advance that I would be arriving to test drive and view vehicle. Car was ready for me when I got there. I LOVE MY NEW CAR! More

by a2dalgal Verified Customer Verified Customer

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Great experience ! I was greeted immediately. The staff were all very helpful & friendly. The salesperson listened to me so I have the car I wanted with no pressure. Gre I was greeted immediately. The staff were all very helpful & friendly. The salesperson listened to me so I have the car I wanted with no pressure. Great experience ! More

by kogut1 Verified Customer Verified Customer

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Great Service Awesome visit. I was told to expect a one hour service time. Everything was completed with an extra item taken care of in 40 minutes. Saturday service Awesome visit. I was told to expect a one hour service time. Everything was completed with an extra item taken care of in 40 minutes. Saturday service hours work well with my work schedule. More

by cmpbll.bll Verified Customer Verified Customer

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Brattleboro Subaru Earns Your Business! Brattleboro offered a great price on a Subaru Forester through the Consumer Reports Car Buying Service. No dealerships in the Albany, New York area c Brattleboro offered a great price on a Subaru Forester through the Consumer Reports Car Buying Service. No dealerships in the Albany, New York area could match their price or provide their level of service. Brattleboro found the exact car we wanted coming into port, had the options put on near the port, and prepped the car so it looked wonderful when we came to pick it up. Ian Findlay carefully reviewed the lease and purchase options and answered every question we had about the Forester. Brattleboro agreed to register and plate the car in New York State to make our lives even easier. It was delightful to work with such honest, forthright, responsive, and helpful people. They don't just rely on having a great car to sell. They want to give you an excellent experience getting into your new car. I encourage other New Yorkers to consider this dealership "far from the madding crowd." We are very happy that we did! More

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Excellent customer service, quality cars The staff at Brattleboro Subaru fully accommodated my needs, making the purchase of my new Subaru an efficient and stress-free experience. This is th The staff at Brattleboro Subaru fully accommodated my needs, making the purchase of my new Subaru an efficient and stress-free experience. This is the second car I have bought at the dealership and I recommend them to anyone looking to purchase a car. More

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Highly recommend. We have always dreaded the process of purchasing a vehicle...not true this time. Brattleboro Subaru made our experience the easiest and most comforta We have always dreaded the process of purchasing a vehicle...not true this time. Brattleboro Subaru made our experience the easiest and most comfortable by working hard to get the exact car we were looking for, and they did it without being overly aggressive. Everyone we interacted with, from the Internet Manager to the Sales Consultants to the Finance Department, was friendly, well-informed, and professional. We were told by other dealers that we would have to order our car and wait for up to 12 weeks for delivery. Brattleboro Subaru located our car and delivered it to us in less than 2 weeks, along with giving us the best price and highest trade in. We would definitely shop with them again. More

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