Ian Martin
Ian Martin at BMW of West Chester

Ian Martin | Page 11

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
291 Reviews

My love for BMW started at an early age. My father has always held the brand in the highest regard being an ex-race car and motorcycle driver and working on the sales side of the business for for the last 28+ years. Part of my Senior year of high school was spent living in Germany where I was able to go see the Welt (have been back twice since) and experience BMW on the road in its native environment. One of the greatest experiences of my life. I am passionate about the brand and my family of owners. Come join us.

Dealership Experience

10 yrs, 10 mos

Industry Experience

11 yrs, 3 mos

Specialties & Trainings

Performance Center Delivery

BMW ///M Sales

View more specialties & trainings
5.0

291 Reviews

Write a Review

291 Reviews of Ian Martin

April 24, 2023

Dealership Rating
Employee Rating

We have a very positive experience with Otto's BMW. Ian made our purchase experience very pleasant and enjoyable. Both Ian and Cameron also took the extra time to navigate us through the new TECH a More

by meiphila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron Ashman

Apr 24, 2023

BMW of West Chester responded

Thank you for your kind recognition of the assistance provided by Ian M and Cameron. Enjoy the spring driving season and many thanks again for choosing Otto's BMW!

March 31, 2023

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Employee Rating

Ian M was very knowledgeable and helpful with our purchase of an X5. He could answer all of our questions and was good with follow up. I am sorry that the person who helped us with initial set up wa More

by jvkemeny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 03, 2023

BMW of West Chester responded

Mr. & Mrs. Kemeny, Thank you for your recent purchase as well as your feedback regarding your purchase and delivery experience. Your Sales Advisor, Ian Martin, will reach out to assist with any remaining questions regarding your X5 set up and operation. Our finance manager who assisted you with your paperwork does indeed make some handwritten notes for his own reference on some of the warranty coverage and pricing. Those warranties are presented to all clients on a pre-printed menu with descriptions and pricing of each product offered. Kevin Mahoney New Vehicle Sales Manager

Apr 06, 2023

BMW of West Chester responded

Thank you for these additional comments. Earlier today I emailed you a copy of the menu of warranties and protection products that was presented to and signed by Mrs. Kemeny on the day of delivery.

Apr 06, 2023

jvkemeny responded

We did not get a preprinted menu with any of the warranty information FYI

March 29, 2023

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Employee Rating

We just bought our second BMW from Ian. Both experiences were seamless and easy ones. Ian is great to work with and focused on making sure the customer gets what the customer wants! I wo More

by Peter Ladig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Mar 31, 2023

BMW of West Chester responded

We delighted to hear Ian M once again was able to assist you so effectively. Many thanks for being a loyal a valued member of the Otto's BMW family.

March 29, 2023

Dealership Rating
Employee Rating

I received the most courteous and professional service from Ian Martin. Very much appreciated his expertise when selecting my X3. Otto's BMW overall is awesome! More

by kg810
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez

Mar 31, 2023

BMW of West Chester responded

We're glad that Ian was a great representation of what we strive for at Otto's! Thank you for your review and enjoy your X3!

March 29, 2023

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Employee Rating

In was on a whim that we stopped in Otto's BMW to look at the X5 SUVs. We were walking around the upper lot when we ran into Ian. He took the keys to my Yukon Denali, gave me a great price and before I kne More

by Mimi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Keenan

Mar 31, 2023

BMW of West Chester responded

Wonderful!! It is our goal to make buying a BMW a fun, efficient experience! Many thanks for your nice words about Ian and our team and enjoy the Spring season in your X5!

March 21, 2023

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Employee Rating

Ian Martin was a pleasure to work with and made the car buying experience quick and easy. More

by mji111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Keenan

Mar 21, 2023

BMW of West Chester responded

Thank you for recognizing the quick and easy purchase experience delivered by Ian M and thank you for choosing Otto's BMW!

March 06, 2023

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Employee Rating

It was easy and pleasant to work with this dealership. They really helped me obtain the best deal on the car I wanted. More

by Josh A.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Mar 07, 2023

BMW of West Chester responded

We are delighted to you were so pleased with the easy and pleasant purchase experience delivered by our team. Many thanks for choosing Otto's BMW!

February 11, 2023

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Employee Rating

I worked with Ian Martin at Otto's. He was very knowledgeable about car sales in general. He was very patient with me and answered all of my questions. This was my most seamless car pur More

by mark.sharayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2023

BMW of West Chester responded

We are happy to hear you were so pleased with the patient and knowledgeable assistance provided by Ian M on your recent purchase. Many thanks from all of us here at Otto's BMW!

February 08, 2023

Dealership Rating
Employee Rating

I’m always pleased with the customer service I receive At Ottos. Ian Martin is very tentative to all my needs and works really hard to make sure your experience is phenomenal. No matter what time I called or More

by Gloria D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza, Chad Carey

Feb 08, 2023

BMW of West Chester responded

We are truly gratified to hear you continue to be so pleased with the performance of our team here at Otto's particularly Ian M, Chad and Bill. Thank you for being a loyal and valued member of the Otto's BMW family!

February 07, 2023

Dealership Rating
Employee Rating

Ian was outstanding to work with - he answered all of our questions, showed us several options to inform our buying decision, and was communicative throughout the entire process. He was also extremely thorou More

by jdarcy
Sales Price Transparency
Recommend Dealer
Yes
Feb 07, 2023

BMW of West Chester responded

We are delighted to hear you were so pleased with the informative and thorough purchase experience delivered by Ian M. Welcome to the Otto's BMW family!

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