Ibrahim Abdala | Page 7

Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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3 hours for an oil change with an appointment, you've got to be insane. So as was explained if 3 people without appointments came in 5 minutes before me They would come first, lncredable to be insane. So as was explained if 3 people without appointments came in 5 minutes before me They would come first, lncredable More

by Bbiggsteve Verified Customer Verified Customer

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Very informative & went out of their way to make me comfortable Reviewed all the benefits they provided to customers comfortable Reviewed all the benefits they provided to customers More

by mike.sample60 Verified Customer Verified Customer

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Scheduling was very easy. The process was very professional and quick. I will return to this location in the future. The process was very professional and quick. I will return to this location in the future. More

by ginabuscher Verified Customer Verified Customer

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Crappy service, not honest not trustworthy I would not recommend this dealer to anyone that I know recommend this dealer to anyone that I know More

by richardrutkauskas Verified Customer Verified Customer

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Fast and efficient All employees were professional and efficient. There was plenty of comfortable places to wait and snacks were an added plus. efficient. There was plenty of comfortable places to wait and snacks were an added plus. More

by murphj9744 Verified Customer Verified Customer

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The on-line appointment app. does not work. I filled in all of the info and waited for someone to contact me. It never happened! I ended up using the phone anyway. does not work. I filled in all of the info and waited for someone to contact me. It never happened! I ended up using the phone anyway. More

by Panmanray Verified Customer Verified Customer

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Pleasant experience and I will be back! Service went well and The people were nice. I loved the coffee machine. The car was a nice bonus. ?????? Service went well and The people were nice. I loved the coffee machine. The car was a nice bonus. ?????? More

by john.hulett Verified Customer Verified Customer

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Very professional and timely service. Glad I came into dealership to get service. Service was done on a high quality. Did not try to sell me something that was not needed. Glad I came into dealership to get service. Service was done on a high quality. Did not try to sell me something that was not needed. More

by Harold_fennell Verified Customer Verified Customer

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Not a bad wait, all work completed and a car wash. And Darren was great as well And Darren was great as well More

by mcallen1133 Verified Customer Verified Customer

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