Icho Isaac

I am extremely dissatisfied with my experience at McGrath in both Morton Grove and St. Charles. When I purchased my used 2019 Infiniti QX50, my purchase agreement clearly stated that I was to receive two key in both Morton Grove and St. Charles. When I purchased my used 2019 Infiniti QX50, my purchase agreement clearly stated that I was to receive two key fobs. I only received one. I spent more than eight months following up with your team to obtain the second fob, but after repeated delays and lack of resolution, I was forced to give up. Now, the single key fob I was provided is failing, leaving me in a worse position than when I purchased the vehicle. To make matters worse, I have brought this vehicle in for service on two separate occasions only to learn that your facilities do not even have the proper equipment to service the car you sold me. On one occasion, I left my car while traveling for the week, providing ample time for service. When I returned, I was informed that my car had been forgotten altogether and then held for an additional week. I have spent countless hours trying to escalate this issue and get a senior-level leader to return my calls, yet no one has addressed these concerns. This pattern of neglect and failure to honor commitments is unacceptable and reflects extremely poorly on McGrath’s integrity and customer service. I expect immediate action to resolve these issues. More

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We purchased used BMW 3 series with sales consultant Icho Isaac from McGrath Acura of Morton Grove, IL Icho was very friendly, professional, attentive, and knowledgeable. He told us many interest Isaac from McGrath Acura of Morton Grove, IL Icho was very friendly, professional, attentive, and knowledgeable. He told us many interesting things about BMW we didn't know about. Price negotiations were straightforward, transparent and not pushy. We received very fair price. We had wonderful experience and would strongly recommend Icho Isaac and McGrath Acura as a person and place to buy a car. More

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Icho was truly wonderful throughout the entire process. Thank you for making everything so effortless and enjoyable. I genuinely appreciate your dedication and support—you’re the best salesman I’ve ever ha Thank you for making everything so effortless and enjoyable. I genuinely appreciate your dedication and support—you’re the best salesman I’ve ever had the pleasure of working with. Love the MDX More

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Recently purchased a new RDX; worked with my sales consultant Icho, and Sergio and Reny in management. All were very straight forward and transparent to work with. Thanks all! consultant Icho, and Sergio and Reny in management. All were very straight forward and transparent to work with. Thanks all! More

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The staff was very knowledgeable and helpful. They had excellent customer service and is courteous They had excellent customer service and is courteous More

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Very welcoming, Icho was very knowledgeable and did a good job explaining the vehicle to us. Good follow up sans responsive. good job explaining the vehicle to us. Good follow up sans responsive. More

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Fast, fair, professional, respectful. I left driving a nice car without the filling that someone worked on me. I left driving a nice car without the filling that someone worked on me. More

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Everybody at the dealership was fantastic. They found me the right vehicle that fit my needs, were extremely professional on all communications and follow-ups, and offered a great deal that I They found me the right vehicle that fit my needs, were extremely professional on all communications and follow-ups, and offered a great deal that I couldn’t resist. Also did a thorough job getting me set up after purchase, answering all questions. I was ready to utilize all features of the vehicle immediately after driving out of the lot. Couldn’t be happier with the car searching and buying experience. Huge thank you! More

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Mohanad was amazing, he knows his product and helped me set up my vehicle after purchase. He is always there anytime I need him. Highly reccomended set up my vehicle after purchase. He is always there anytime I need him. Highly reccomended More

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Very friendly and attentive staff ! ! Answered all my questions and concerns . Got me the best deal on my trade and new car . Definitely would recommend to family and friends !! ! Answered all my questions and concerns . Got me the best deal on my trade and new car . Definitely would recommend to family and friends !! More

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