They were incredibly fair and straightforward. They also
gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them!
gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them!
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by JCARRATO
Verified Customer
Verified Customer
Jan 04, 2022 -
Arlington Acura in Palatine responded
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Not bad. The only downside is they were very sly about
adding "mandatory fees". The LoJack, some extra body cover, you know, all that ridiculous stuff they could not sell before the pandemic. Other Acura
adding "mandatory fees". The LoJack, some extra body cover, you know, all that ridiculous stuff they could not sell before the pandemic. Other Acura dealers do the same, but they are at least upfront about it. These guys make it very very quiet, and you realize the surcharges only when presented with the final amount. Other than that, ok experience. Finance department is good.
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by ABINKIN
Verified Customer
Verified Customer
Jan 04, 2022 -
Arlington Acura in Palatine responded
We appreciate you leaving this honest review about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon
Buyers Beware! We have been trying to cancel our warranty
and GAP since August!!!! It’s now December!!! Signed all the required docs back on November 4th. They are required to provide us a prorated refund of
and GAP since August!!!! It’s now December!!! Signed all the required docs back on November 4th. They are required to provide us a prorated refund of these products. Get no response from anyone when calling and emailing. This is unacceptable!!!
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by Stacey
Jan 01, 2022 -
Arlington Acura in Palatine responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Jan 01, 2022 -
Stacey responded
Yes! Nobody has called us back yet! Only get this automated response. We want our prorated refunds that we have been trying to obtain for several months from you only to find out you still haven’t submitted the paperwork to the administrator of the warranty or the GAP administrator! My husband provided everything to Ideen in person three months ago!!! Nobody is calling us back or doing anything about this and if needed I will be contacting the FTC to file a complaint with them cause I can see this is a trend with this dealership. It’s unfortunate you treat people like this.
Dec 19, 2021 -
Arlington Acura in Palatine responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Dec 19, 2021 -
Stacey responded
Yes if they will actually call us back that would be nice. You have my information since I have left multiple messages. In talking to the administrator for the warranty the other day I found out Ideen NEVER submitted the cancellation forms. I can only assume he didn’t for the GAP cancellation either. We want our refunds asap and you can recoup your losses from the administrators once Ideen does his job and actually cancels the products.
Jan 01, 2022 -
Stacey responded
Provide us the prorated refund for our ur warrant and our GAP policy. The cancellation should be dated to when we traded the vehicle back in July! My husband signed everything in person and provided Ideen with the odometer statement on 10/4/21. He did nothing with it according the the administrators they never received the paperwork. Provide us the refunds and recoup the administrators portions after the fact. I work in the auto finance industry and will continue to escalate this if we don’t get a check soon. I will have no problem removing all my complaints if you do so
Scott Mattran is fantastic. Helped me sell one car and
lease two cars in one visit.
lease two cars in one visit.
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by Matthew.R.Campobasso
Verified Customer
Verified Customer
Nov 17, 2021 -
Arlington Acura in Palatine responded
We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I felt cheated by the extra charges added to my used car
purchase. I was required to pay for expensive external and internal stain treatment that was added to the car before I bought it. The price I paid en
purchase. I was required to pay for expensive external and internal stain treatment that was added to the car before I bought it. The price I paid ended up being much more than the listed price. Also, someone at the dealership made a mistake and listed the wrong odometer mileage on all official documents including the Carfax. This caused a very stressful situation for me as I tried to get the title and other paperwork corrected after the purchase.
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by Shopper 2011
Nov 13, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Oct 30, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Nov 03, 2021 -
Shopper 2011 responded
At the time I purchased the car, I did not have a positive experience working with the salesman or the finance department. If you would like to win back some of my trust, you can refund the money I overpaid for services done to the car before I bought it. These were services I did not request or agree to have done. Please read the rest of this email to understand my request.
The salesman added $1299 for the XZLION treatment to the vehicle and $349 for SMART ID. When I asked what the SMART ID was, I was told it was a program through the state of Illinois to track stolen vehicles. When I inquired if it was a required program, the salesman answered, "Yes". Upon further research, I have learned that this is just a way for car dealerships to make money on a used car purchase. The etching of the VIN number is NOT required by the state of Illinois. In fact, people can etch their own numbers with a kit from Amazon for $20! This was a lie and a way to cheat customers. Also, I was forced to pay for an expensive treatment to the exterior and interior of the car for $1299. I did not order this, but was told I had to pay for it since the treatment had already been done. Again, this is just another way to gouge the customers. I feel like this dealership is dishonest in the way it deals with customers. In addition, the fact that a mistake was made on the odometer was a major issue. If the odometer number is wrong, that leads the customer to believe that there has been some changing and fudging of numbers. In fact when I called to report this discrepancy, the salesman laughed at me. I felt like I was being condescended to and mistreated. No one could figure out how to learn the correct odometer number for the car that I purchased on the day it was purchased. No one ever apologized for the problem caused by the odometer mistake. Overall, this was a very negative experience for me.
Nov 13, 2021 -
Shopper 2011 responded
Nancy Brown
I just had the worst customer experience speaking with
manager Gene who hung up on me and refused to give me his name. After three days of calling in to try to cancel my Driver Care Elite policy I was inf
manager Gene who hung up on me and refused to give me his name. After three days of calling in to try to cancel my Driver Care Elite policy I was informed that I had to go back in-person, during a pandemic, to sign the form in person so it can be time stamped. No email, no fax, which is different than the policy that was explained to us when we purchased it. I live an hour away and am not able to go in. What kind of customer service is this??? Do NOT purchase this policy and I would avoid this dealership if you are able to…
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by Allichandra
Sep 02, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Aug 19, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Sep 10, 2021 -
Allichandra responded
Alli Chandra- my number is 850-444-1371. Please call me at your earliest convenience.
The dealership provides a consistently BAD experience on
the lot and in the service lane.
The dealership’s entire staff did not acts like customer service professionals.
The purchase process was painful
the lot and in the service lane.
The dealership’s entire staff did not acts like customer service professionals.
The purchase process was painful
Customers feel like they get a deal – but not the lowest price.
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by CANAWES
Verified Customer
Verified Customer
Aug 21, 2021 -
Arlington Acura in Palatine responded
Thank you for providing this feedback, and we apologize for not providing you with exceptional service. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Aug 07, 2021 -
Arlington Acura in Palatine responded
Thank you for providing this feedback, and we apologize for not providing you with exceptional service. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
It’s taken me a couple of months to write this review
because I wanted to make sure that everything cleared properly. As with any large purchase like this, you have to be careful to read the fine print a
because I wanted to make sure that everything cleared properly. As with any large purchase like this, you have to be careful to read the fine print and ask all the right questions. I didn’t initially but when I did ask questions, both Sam and Ideen were very helpful and knowledgeable. I went there near closing time thinking that I was just dreaming that I could possibly purchase an Acura. In spite of that, nobody ever made me feel like I was holding them up and Ideen tried different ways to help get me financed. I drove home with my extremely happy kids in a used Acura RDX!! Since then, my old car loan was properly paid off and I even got a small overpayment refund, and I just made my first new loan payment a couple of weeks ago!
Overall, I appreciate the time these guys took to make sure everything was ok, and they were very patient and responsive throughout the process, and that’s worth a lot in my book.
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by ML
Aug 02, 2021 -
Arlington Acura in Palatine responded
Thank you! We are pleased to hear that everything " cleared properly" and you had a positive experience working with us! Congratulations on your new Acura RDX! Thank you for choosing Arlington Acura in Palatine.
I have very pleased with my experience at Arlington
Acura. Purchased an MDX 4 months ago and added some aftermarket accessories. Parts and service has been very caring, with excellent follow through.
Acura. Purchased an MDX 4 months ago and added some aftermarket accessories. Parts and service has been very caring, with excellent follow through.
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by MWalk
Verified Customer
Verified Customer
Jul 15, 2021 -
Arlington Acura in Palatine responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else. We're always happy to help.
We came in just to test drive an RDX, and walked out with
a TLX Type S. The team is amazing, they aren’t pushy at all, which I really liked. You don’t feel pressured when you are talking to the team. Over
a TLX Type S. The team is amazing, they aren’t pushy at all, which I really liked. You don’t feel pressured when you are talking to the team. Overall it was a very seamless process. Our salesman Steve is very knowledgeable about all the vehicles. He also gave us a phenomenal customer service experience. I highly recommend purchasing your next vehicle from Steve and team.
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by apanguiano
Jul 03, 2021 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine. Congratulations on your new TLX!
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