Ideen Ghaffari

Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More

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This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on. More

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We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More

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Great Dealership. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. More

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Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at front desk trying to blow up price and totally ruined my experience More

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This had to be the easiest and smoothest dealership buying experience i will always go back! buying experience i will always go back! More

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Nice deal with customer service, its fantastic, i will recommended others. nice car, clean and service recommended others. nice car, clean and service More

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My review comments have to do with Sam, our very gracious sales person. He could not have been better, more friendly, or cooperative! We'll be back to work with Sam in the future. sales person. He could not have been better, more friendly, or cooperative! We'll be back to work with Sam in the future. More

by GRANT8146 Verified Customer Verified Customer

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Good salesman and explanation of the process in a timely manner. Prepared and nice finance department. manner. Prepared and nice finance department. More

by RUBES98 Verified Customer Verified Customer

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My initial sales person, Sam was rude, didn't listen, interrupted me, had no personality. I refused to finish my sale with him. Another salesman just standing around asked if I was a xxxxx, which i can interrupted me, had no personality. I refused to finish my sale with him. Another salesman just standing around asked if I was a xxxxx, which i can only assume thats what i was being called while they huddled at the front counter. Adrian was helpful and professional. More

by JENNIFER.SYLVESTER.JS Verified Customer Verified Customer

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