Ignacio Socias | Page 7

I recently purchase a "Brand New" 2012 Bettle 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team i 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team it was an engine light valve that need it to be replaced, after I take car with me I noticed the window does not close properly (dont go all the way up), I called my Sales Agent Ignacio Socias and to my surprise his response was: Oh those cars came with that defect you will have to deal with it, this information was not provided to me when I purchased the car and NO I dont have to deal with a defect that came with the car, due to my work I couldnt go back to the dealer to have that fix and was planning to go this coming saturday 07/28/2012 and to my luck last night coming back home from work (half way) I was stranded on the side of the road at 7:00pm (engine light came on) and car was overheated to 197 degrees. Called my "Sales Agent" and request a towing and also a car for me to be able to go to work today, he said he was going to send a towing truck but that he couldnt give me a car to use while the "Brand New" car was on the shop that he was going to call me back. After 2 hours waiting for the towing truck and plenty of calls made to Ignacio and the person of the towing company the guy arrived to pick up the car at 9:00pm, drop me off at my house and take the car to the dealer. What kind of service is that, specially for a woman being stranded on the side of the road at that time and not getting back to you when they promised to call back? And to make this day more "beautiful" from Service just called me to ask me why my car was there, is there any type of internal communication between them? I shouldnt be dealing with all this for only being with that "Brand New" Car for only 10 days. Please do research prior to investing... More

Print

This was by far one of the best sales experiences! Staff was friendly and very professional. There was no BS and they were very transparent about pricing and reliability of car! was friendly and very professional. There was no BS and they were very transparent about pricing and reliability of car! More

Print

I've been to rumerous dealers searching for the right car. The instant I walked in I was welcomed and ask how may they help me. Ignacio was my the sales person working with me. Very attentive to my needs car. The instant I walked in I was welcomed and ask how may they help me. Ignacio was my the sales person working with me. Very attentive to my needs and helped me look what I needed exactly. Everyone always had a smile on their face which made me feel more at ease at making this huge purchase. I would recommend my friends to this dealer any day. More

Print

The dealership was great, the salesmen was friendly, descriptive and helpful. I would recommend esserman volkswagen to my family and friends. My overall experience with the dealership and salesmen was v descriptive and helpful. I would recommend esserman volkswagen to my family and friends. My overall experience with the dealership and salesmen was very pleasant. I will go back in the near future. More

Print

This seller was excellent and professional.I was very pleased with the friendly service provided. I would recommend this seller to anyone, including my friends. I have not always been so happy with other pleased with the friendly service provided. I would recommend this seller to anyone, including my friends. I have not always been so happy with other dealers in the past and would return here in the future. More

Print

Great experience all thanks to Ignacio Socias. Great salesperson, polite, educate, patient and available. If his boss could be like him, it will have been a perfect experience. I. Socias have great kno salesperson, polite, educate, patient and available. If his boss could be like him, it will have been a perfect experience. I. Socias have great knowledge about cars and handle very well every kind of situations. More

Print

The people in this dealership were some of the most kind and amable people!! If I could rate them on a scale from 1-10 I would honestly give them a 100!!! I am very pleased with their work and the attention and amable people!! If I could rate them on a scale from 1-10 I would honestly give them a 100!!! I am very pleased with their work and the attention that they have provided me with. They often call to see how the car is running and that shows me that they really do care! More

Print