Ike Beckwith | Page 9

Great service ! Great personnel ! Place was clean and well organized ! Issue was explained and solved ! Great personnel ! Place was clean and well organized ! Issue was explained and solved ! More

by none23 Verified Customer Verified Customer

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Very nice and sweet. Will do more business with you. Thank you for being so nice Will do more business with you. Thank you for being so nice More

by todd.s.patterson Verified Customer Verified Customer

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Nothing but ‘great service’ on my traverse. Very friendly personnel. Always a free car wash & vacuum job. Very friendly personnel. Always a free car wash & vacuum job. More

by Nancy Verified Customer Verified Customer

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In route to Jacksonville I experienced a proble with my 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoomm 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoommneded that I take to a local dealership in Jacksonville, my final designation. The service department employee at the Live Oak dealership advised me the shift proble was very common with the Cevy Malibu but they did not have the repair art on hand. When I arrive to Jacksonville it was late and no delership was open. The next morning the batter had died and I had the car towed to Gordon Chevrolet the next morning. Mr. Ike Beckwith in the service depart was very helpful and advised that they dealership only had a few technicians working on Saturday, but they would try to ge to y car as soon as possible. I advised Mr. Becwith of the proble with the shift to park and my conversation witht he dealership in Live Oak in route to Jacksonville. I was advised at that time that a basic diagnostice fee of $189 might be required to identify the problem unless technicians were able to idientify the problem quickly. However $1,002.77 later for a part that cost $61 dollars and a battery, I picked up my car a few days later. Apparently, the battery had been drained from the car not going into shift and that charge, while pretty expensive, was understandable. The labor charges were standard for a dealership so no problems there, either. However, the $189 diagnostic fee for an issue that is common to the Malibu was problematic to me. After looking at my receipt of the $189 charged being itimized as Customer concern: 49 - Basic Evaluation 189.99 c/s a few days ago she parked and the vehicle gave a message shift to park, it went away after that. This has happended a few times. This seems to be killing the battery. Please check and advise. Park position switch. This is what was wirtten on the receipt, verbatimly. There was no explanation of what diagnotics were done to waranted a full $189.99 diagnostic fee as the problem with the shift and battery were identified in the concern and the fact the the problem is a common one to the Malibu. After I retuned home from Jacksonville, I made several attempts to contact Mr. Tim McLaughlin, the servce manager, but I was unable to speak with him alfter severval calls and leaving at least 3 voice messages and speaking with Mr. Beckwith. I belive in paying for fair sevrices rendered, but I do not think the $189.99 was anywhere close to a fair charge. I would like to be contacted by someone in managment to address this complaint. More

by carolyn_m926 Verified Customer Verified Customer

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Seemed to not understand the initial problem. When my phone wouldn’t connect, the service person said they were better at android then iPhone and was confused on the process. When my phone wouldn’t connect, the service person said they were better at android then iPhone and was confused on the process. More

by trflanagan Verified Customer Verified Customer

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Great service! We worked with Joey he was great to work with, very happy with our experience. We worked with Joey he was great to work with, very happy with our experience. More

by Tmiller Verified Customer Verified Customer

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They were very professional in the completion of the service of my vehicle. The services were completed as scheduled. service of my vehicle. The services were completed as scheduled. More

by efwilliams Verified Customer Verified Customer

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very good job always happy with the service and recommend it to friends and I like the treats in the waiting room but there was no water last time it to friends and I like the treats in the waiting room but there was no water last time More

by jplouden Verified Customer Verified Customer

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I always have an awesome experience at this dealership. Everyone is always pleasant and knowledgeable. Everyone is always pleasant and knowledgeable. More

by jamiel_johnson Verified Customer Verified Customer

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Already sent this in. Service had my car for seven days. Now that I know how the shop operates, I understand why. Service had my car for seven days. Now that I know how the shop operates, I understand why. More

by bluhaze Verified Customer Verified Customer

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