Ilia Shulgin

I will never take any of my vehicles to McLoughlin Chevrolet for service again. I took my Equinox to McLoughlin Chevrolet with a coolant leak. They said the water pump was leaking and that it would Chevrolet for service again. I took my Equinox to McLoughlin Chevrolet with a coolant leak. They said the water pump was leaking and that it would cost $1,600 to replace a $387.80 water pump. They said the reason for the high cost was the water pump was $500 and they had to take a lot of things off to get to it. I reluctant but said okay. I found out they lied about the cost of the water pump at $500. They called me and said the Equinox was done and the cost is $2,200. $2,200 to replace a $387 water pump. They never called me saying the cost had increased to $2,200. It took 4 days to complete. Stay away from this place. More

by JOHNSON9059 Verified Customer Verified Customer

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Extremely knowledgeable and super personable employees working here. Would not take my vehicle anywhere else for servicing and have gotten my Mom to switch to this service department as well. working here. Would not take my vehicle anywhere else for servicing and have gotten my Mom to switch to this service department as well. More

by trenapanza Verified Customer Verified Customer

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It was my first time in the US and although there was a long wait, the service was good. long wait, the service was good. More

by tak0987651234 Verified Customer Verified Customer

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Everyone at the dealership exhibited friendliness during my visit. The service was very quick and it was a low pressure environment. They were also honest and flexible. my visit. The service was very quick and it was a low pressure environment. They were also honest and flexible. More

by aschmidt6 Verified Customer Verified Customer

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This is the first time in 8 years I had a service rep who listened to me listened to me More

by LAUNIE.HITCHCOCK Verified Customer Verified Customer

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It was time to replace the tires on my EV and they did not recommend the most expensive set (self-sealing) but a somewhat less costly set that doesn't self-seal but offers with more tread, the most approp not recommend the most expensive set (self-sealing) but a somewhat less costly set that doesn't self-seal but offers with more tread, the most appropiate for a heavier car. More

by SMOBLEY62 Verified Customer Verified Customer

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ALL AROUND WORST CAR BUYING EXPERIENCE. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. More

by tym4ck0711 Verified Customer Verified Customer

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May 2025: Abysmal service department experience at McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmiss McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmission". McLoughlin Chevrolet had our car from May 1 to May 22. - After the first backordered parts replacement, the vehicle failed final inspection two different times, resulting in delays due to backordered parts. - When returned to us, we noticed the same whine in the transmission. - We took it to a GMC dealer down the street from McLoughlin Chevrolet. - Within hours, the GMC dealer called to tell us they found metal shavings in the transmission fluid, most likely from grinding gears in the transmission, which is what is causing the "whiny sound". And they said the prior maintenance team had overfilled the transmission fluid. - Now we have been without our vehicle for another 3 weeks because McLoughlin Chevrolet missed the fact that the transmission needed to be replaced. On top of that, while our 3-row vehicle was being incorrectly diagnosed for 3 weeks, McLoughlin Chevrolet gave us a smaller, 2-row EV that could not be charged at our house. But, they did offer for us to bring it to the dealer to be charged up during the 3 weeks…not helpful. More

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Ilia explained all my options for the service I could get for my Corvette. I ended up choosing the best option because it covered everything that was needed and more. Thank you for great service for my Corvette. I ended up choosing the best option because it covered everything that was needed and more. Thank you for great service More

by natewilliams1954 Verified Customer Verified Customer

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great service w a smile. I was able to schedule a next day appt. They were communicative and fair. Thanks! I was able to schedule a next day appt. They were communicative and fair. Thanks! More

by LOLABOLLER Verified Customer Verified Customer

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