Ilona Lisovets

A few months back I leased a new car from ANOTHER dealership and the salesman turned out to be very shady. The experience there was so bad I vowed never to do business with their network again. Perfe dealership and the salesman turned out to be very shady. The experience there was so bad I vowed never to do business with their network again. Perfect Auto has given me a completely different experience. I connected with Aram and instantly felt like I was dealing with a family member. He was honest direct and lived up to his word. I know for a fact in the future any car buying I will reach out to him first. They run a AAA, Platinum type of shop, where they don't play games. So much that after I bought a car from them, I found an issue neither of us knew about and less than a week later Aram made good on it as he said he would, just unbelievable to find a descent and honest dealership. If you are looking to buy, you need to talk with these guys first. More

Helpful 0

Report | Print

Huge lack of organization and poor customer service training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B. Travis picked up where numerous sales reps (literally 3-4) had left off. I’m not sure if it was because it was an out of state sale and no one wanted to deal with it, but Travis kept in constant contact with me throughout the whole transaction (almost a month of back and forth). I wired my down payment for the vehicle and didn’t hear anything from anyone for almost 2 days. I had to call and try to locate someone to give me information about when my vehicle would be shipped. One morning I called and David answered. Apparently they were in a meeting when I called. I asked how long It would be until I heard something from someone, he rudely responded “dude, I don’t know; it’s a meeting.” I contacted Hayk (who was supposedly the sales rep for this transaction, but I only talked to him 2-3 times). I asked if he could figure out when my vehicle would ship and he said he would contact the service manager and call me back “shortly.” After about 30 minutes, I called back again and he still hadn’t found out anything. I finally received a phone call from Jasmine Moore and she was like a breath of fresh air. She was able to figure out the name of the shipping company and exactly when my vehicle would arrive here in Texas. I messaged Hayk and let him know that it wasn’t a good look for their dealership that I was able to find out when my vehicle would arrive in 2 minutes and almost 1400 miles away. Hayk was also very short with me when I spoke with him on the phone; basically cutting me off with numerous “mmm hmm” and “right” comments; he obviously wasn’t interested in what I was saying. Jasmine once again stepped in and was able to get me a contact number to the actual driver for my shipment and I was able to correspond with him about a drop off location. The day before I received my vehicle, Jasmine and I had both reached out to the driver and left voice messages. I let her know that I would notify her if he contacted me and she said she would do the same so we didn’t double up on the phone calls. He called me first, so sticking to my word, I immediately called Jasmine to let her know that I spoke to the driver. Unfortunately, some commission vulture by the name of Darren answered and refused to let me talk to Jasmine. I told him that I had information to share with her and he insisted that I let him know what it was and he would pass it on to her. I told him repeatedly that I preferred to talk to her since it pertained to a conversation that she and I previously had. He then asked “why do you want to talk to her? She’s only been here 3 months and I’ve been here for 3 years.” I told him I didn’t care and that he was being difficult by not allowing me to talk to her to which he countered and said that I was the one that was making things difficult. Mind you, when he answered the phone and mumbled his name, he asked “how may I help you?” to which I requested to talk to Jasmine. There is no telephone etiquette at this place whatsoever; maybe that’s a common thing in Ohio, I’m not sure. I feel like this would have been a better buying experience had I done the transaction in person. I was hoping that this whole buying experience would be an exciting one. Instead, it turned into one that I never want to experience again. Once again, thank you Jasmine Moore and Travis Bortz for your excellent customer service and actually caring about your clients. Everyone else, including upper management, could learn a lot from these two! More

Helpful 0

Report | Print

Purchased a Range Rover Sport Supercharged Presale interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Speci interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Special thanks to Stephanie and Ilona for their efforts to resolve my issues after the sale. Very happy with the car!!! More

Helpful 0

Report | Print