Inez Belbin | Page 5

DO NOT BRING YOUR CAR HERE I purchased my Toyota Sienna about 7 years ago from your dealership and have brought it in for every service and issue since I purchased it. I have c I purchased my Toyota Sienna about 7 years ago from your dealership and have brought it in for every service and issue since I purchased it. I have complained about my rear sliding doors on both sides not closing and locking on various occasions and was told it was a variety of issues and sometimes I was told they could not figure it out and must have been something blocking the door, which believe me I had checked. These issues would leave me stranded miles from home with 2 toddlers in the car and no way to shut the door except to tie it with a bungee chord through open windows even during the dead of winter. I still trusted your service department, The last time I brought it in, the passenger side door flew open while I was driving with my children in the car. You had the car for 8 hours and I was told it was due to a dent in my door that was over a year old and they would not even look at it. This company let me drive off their lot with my rear passenger door tied shut with a ROPE and told me there was nothing they could do. My husband looked at it the next morning and the latching mechanism was broken and got the door to close in 15 minutes. I will be selling this car and never returning again. They did not care about my safety or the safety of my family. I now know there is a class action against Toyota for these very same problems, yet I was told they did not now what I was talking about or it must have been my fault. AND they let me drive off their property with a door next to a car seat tied shut. If you have children DO NOT BRING YOUR CAR HERE, their safety will NOT BE THEIR PRIORITY. More

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Prompt, professional, and courteous. I dropped off my car for the 10K service. They provided me a ride to anf from the RMV. The driver sympathized with my disastrous experience at the dmv I dropped off my car for the 10K service. They provided me a ride to anf from the RMV. The driver sympathized with my disastrous experience at the dmv. I heard him mention to my service provider that I was having a bad day and to take care of me. Moments later, my car was ready and I left with hope ur day gets betters and smiles. Thank you to my service provider and my transport driver. More

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Appreciation. Toyota of Braintree is one of the best dealerships I bought my car 2015 still my car in good condition that because of employees and the service teams Toyota of Braintree is one of the best dealerships I bought my car 2015 still my car in good condition that because of employees and the service teams thanks for your service. More

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Service Appointment I wanted to let you know that Inez is the best Service Advisor! She explained everything to me and double checked the issues I was having with my veh I wanted to let you know that Inez is the best Service Advisor! She explained everything to me and double checked the issues I was having with my vehicle. I went there for Service for my 2018 Rav 4 and Inez was great? I was in and out less than an hour! Great experience and Awesome Customer Service!! More

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Terrific as always My service rep Inez was great. Very informative, polite and friendly. Coverered all details thoroughly. I always have a great experience when I bri My service rep Inez was great. Very informative, polite and friendly. Coverered all details thoroughly. I always have a great experience when I bring my car for service. More

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Exceptional I brought my car in for a routine grease oil and filter, 15,000 miles. I was treated very well. The gentleman I dealt with was professional, polite an I brought my car in for a routine grease oil and filter, 15,000 miles. I was treated very well. The gentleman I dealt with was professional, polite and explained everything in detail. Superb service. More

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