Irv Smith | Page 14

Bumped and bullied After 6 months of negotiating with Irv Smith of Lexus Pembroke Pines for my 18 year old daughters new Lexus IS, I was deceived by Irv and bumped at th After 6 months of negotiating with Irv Smith of Lexus Pembroke Pines for my 18 year old daughters new Lexus IS, I was deceived by Irv and bumped at the signing. All of a sudden the terms changed and he tried to force me to sign a 45 month lease. Irv got very aggressive and I feared physical violence. In an effort to avoid confrontation, I had to threaten to call the police to get my keys back. My daughter was devastated to not get her car, and as a 50 year old man have considered filing a police report and restraining order against Irv Smith. As a multiple time customer of Lexus, I still can't believe how bad an experience this was. Respectfully submitted, More

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Their professionalism, expertise, at the same time warmth and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes t and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes through is caring and convincing that you can't say no to whatever he offers. We will strongly recommend him and Lexus of Pembroke Pines. More

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Recently, I assisted my parents with the purchase of thier new car. After going to several dealerships we ended up at this location and let me tell you it was a breath of fresh air dealing with the staf thier new car. After going to several dealerships we ended up at this location and let me tell you it was a breath of fresh air dealing with the staff. Our salesman was Irv Smith and from the beginning of the process and until now he has provided us with top notch service. I would like to think that my time is valuable so I didn't want to waste it with the usual back and force negotiating tactics. They gave me a good price from the start. Way better than any other dealer I have visited for the past couple days. Bottom line, when if you're in the market for a Lexus go see Irv. He will take care of you and make sure you leave with what you wanted and with a smile on you're face! More

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