Isaac Campbell | Page 16

Came in to get a car settled on a beautiful Nx300 then when we went out for a test drive the blind spot monitor was broken. Then I was told I could bring it to my local dealership to be inspected and 99% when we went out for a test drive the blind spot monitor was broken. Then I was told I could bring it to my local dealership to be inspected and 99% chance it would be under warranty so it could be fixed there. Come to find out it cannot be inspected at my dealership AT ALL because of the location of the sensor. To make it clear I accept that I had to bring it to the dealership and the sensor was broken I’m mad because I was made to believe I could have this work done at my local dealership. The location of the sensor doesn’t change, the fact that you have to take the bumper off to figure this out doesn’t change and the fact that the diagnostic charge would apply I would assume wouldn’t change. So I feel lied to about the fact that I now have to drive two hours when I never should have been told in the first place I can go to my home dealership. Also was told Brookfield could be able to just pay my dealership if the work wasn’t covered under warranty. More

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Isaac renewed our faith in the Napleton name. My wife and I had a terrible experience with our last Lexus from the Milwaukee location. Hoping for a better experience, we brought our business over My wife and I had a terrible experience with our last Lexus from the Milwaukee location. Hoping for a better experience, we brought our business over to Brookfield and were not disappointed! Thanks Isaac for putting Anna and I in a new RX 350 hybrid. See you in 2024 for the GX ;-) More

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Second time is a charm, will surely be back for a third! Very pleasant experience working with Isaac! Very pleasant experience working with Isaac! More

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great customer service from front reception desk, Isaac and Elisha--they are all quite skilled at ensuring an excellent customer experience and Elisha--they are all quite skilled at ensuring an excellent customer experience More

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I expressed interest in buying a new car and Isaac was extremely helpful in finding out my trade in value and providing me with a list of vehicles in my budget. Highly recommend working with Isaac! extremely helpful in finding out my trade in value and providing me with a list of vehicles in my budget. Highly recommend working with Isaac! More

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Walked in and multiple people checked in on us yet allowed us freedom to shop at our leisure. Sales associate able to provide info regarding availability without upselling. Friendly, family like envir allowed us freedom to shop at our leisure. Sales associate able to provide info regarding availability without upselling. Friendly, family like environment. More

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Easiest vehicle purchase we’ve ever made. Fair value in trade, fair price on vehicle, no “market value” adjustments. Isaac was top notch. Would recommend him anytime ! Fair value in trade, fair price on vehicle, no “market value” adjustments. Isaac was top notch. Would recommend him anytime ! More

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Issac was awesome at explaining all the details of the two NXs that I was interested in. He answered all the questions I had. He did not pressure me to buy, which was nice to make my decision. I strongly two NXs that I was interested in. He answered all the questions I had. He did not pressure me to buy, which was nice to make my decision. I strongly recommend working with Issac! Thanks again! More

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This dealership was great, and I would recommend it to anyone who is looking for a Lexus. anyone who is looking for a Lexus. More

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All the people who worked with us were helpful, reliable, patient and knowledgeable-actually made it fun. patient and knowledgeable-actually made it fun. More

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