Everyone was so courteous,and kind.
They went out of their way to accommodate me.
They went out of their way to accommodate me.
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by lstaley
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Spitzer Ford Dubois, LLC responded
Thanks for letting us know about your experience. We’re glad our team could accommodate you and provide courteous service for your Lincoln Corsair. We look forward to assisting you again.
I took my vehicle in for an inspection.
My appointment was at 11 and was taken into the garage right away. A little after 12 I checked to see if it was ready and told everyone was at lunch.
My appointment was at 11 and was taken into the garage right away. A little after 12 I checked to see if it was ready and told everyone was at lunch. It was after 1 before my vehicle was ready and there wasn’t anything that needed to be fixed. No one even apologized for wasting my time. As I was about to drive off a tech came out to return my registration and insurance forms. I have never been treated so poorly at Spitzer or ever had an inspection take more than 45 minutes,
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by Michelle Miller
Verified Customer
Verified Customer
May 10, 2026 -
Spitzer Ford Dubois, LLC responded
I am sincerely sorry for the delay and the lack of communication during your recent inspection. Your time is valuable, and it’s clear we dropped the ball.
We are addressing this internally to ensure it doesn't happen again. We would love the chance to make things right. Please contact our management team so we can provide you with VIP points to cover your next oil change plus a free car wash.
We appreciate your loyalty to Spitzer and hope to see you again soon for the 5-star service you deserve.
Best regards,
Spitzer Ford DuBois Management Team
They had my truck for four months I got it for a week and
a half had to take it back not very happy with them
a half had to take it back not very happy with them
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by chrishimes1969
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Spitzer Ford Dubois, LLC responded
I am truly sorry for the extended time your truck was in our shop and the fact that you’ve had to return so quickly. This is not the level of service we strive for.
We are investigating this internally and would like to speak with you to get more details and make things right. Please contact our management team at your earliest convenience.
Best regards,
Spitzer Ford DuBois Management Team
Buying a car is ok if you are dealing with a good
salesperson. Could have a little more inventory of items that was if interest to me.
salesperson. Could have a little more inventory of items that was if interest to me.
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by DORISWEEKS182
Verified Customer
Verified Customer
May 10, 2026 -
Spitzer Ford Dubois, LLC responded
Thank you, Doris, for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. Reach out to the Management Team if there’s anything we can do to turn those 4 stars into a 5 star review!
We had been having issues with our vehicle and had taken
it to other shops and they weren’t able to identify the problem. We brought it to Spitzer Ford and it took the a couple of days but they found the is
it to other shops and they weren’t able to identify the problem. We brought it to Spitzer Ford and it took the a couple of days but they found the issue and had it fixed within a day after receiving the parts.
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by jasonlyon1005
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Spitzer Ford Dubois, LLC responded
Thank you for trusting our service department with your Ford Bronco. We’re pleased that Isaac and our team identified the issue after others could not and completed the repair promptly once the parts arrived.
Outstanding service department, everything was handled
professionally and timely! They went above and beyond for me!
professionally and timely! They went above and beyond for me!
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by NEILWEAVER.US71
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2026 -
Spitzer Ford Dubois, LLC responded
Thank you for trusting us with your Ford Explorer service. Isaac and our team are thrilled to have provided professional, timely support and to have gone the extra mile for you. Please let us know whenever your Explorer needs its next service.
Always pleased with scheduling availability, reasonable
cost for service, knowledgeable friendly employees who know you and care about your vehicle.
cost for service, knowledgeable friendly employees who know you and care about your vehicle.
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by rem513t
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Spitzer Ford Dubois, LLC responded
Thank you for noting how easy it is to set up service appointments and for mentioning our competitive pricing. We appreciate knowing our team’s expertise kept your Ford F-150 running smoothly. We’re here whenever you need us next.
Great service, personal attention and fast service.
I appreciated the good information and discussion. Thank you.
I appreciated the good information and discussion. Thank you.
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by pahuntr
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2026 -
Spitzer Ford Dubois, LLC responded
Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!
Completed the job in a timely manner.
Scheduled appointment in a reasonable time frame. Comes to the house to complete car maintenance.
Scheduled appointment in a reasonable time frame. Comes to the house to complete car maintenance.
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by douglastriponey
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Spitzer Ford Dubois, LLC responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I only had contact with the service staff but not the
mechanic. As far as the staff goes I dealt with Issac, Ashley and Susan. All of them were just great. Very friendly, communicated to me everything t
mechanic. As far as the staff goes I dealt with Issac, Ashley and Susan. All of them were just great. Very friendly, communicated to me everything that was going on during the repair, I never felt left out or was waiting for no reason. They answered all of my questions in a professional and timely manner and new their jobs well. I give them an A+++.
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by mm2fleming
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2026 -
Spitzer Ford Dubois, LLC responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!