Ashley O'Ryan

When I called to make my appointment to have my vehicle looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any wo looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any work since there was an issue with them fixing things without my approval. I didnt get a call, except to tell me my vehicle was finished. I asked did they check the freon levels since it was freon, that I believed was leaking. A ( I will use her initial) said yes, let me check, I waited, and she said everything was good. I clarified that the leak was from one of the A/C lines, and that my a/c wasnt working and that with the leak fixed, my a/c would be working? She said correct. I drove my vehicle and of coarse no a/c. I am not sure who is working there but if you know that you repair an a/c line would you not also check the freon levels? So after basically being told that they now need to check the whole system for a leak in order to know if its safe to put freon into it, when I specifically clarified that they had fixed the leak for the a/c, and she states that I dont want to be charged for freon if its just going to leak out, which was why the vehicle was brought in for in the first place. Also she felt the need to expain that we spoke on a recorded line, and I asked her “so you dont remember me asking you about the freon levels when you told me my vehicle was done? She said yes she did and apologized. SO I have no air. I asked for an oil change and they didnt have time for that but had time to video them checking the tread levels on the tires and the break. More

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I like everything about this dealership. The staff is courteous, always very well informed, and always tries to accommodate all my wishes. From the first phone call to schedule my repairs to The staff is courteous, always very well informed, and always tries to accommodate all my wishes. From the first phone call to schedule my repairs to the final process with the cashier, everything was great. More

by joea267n Verified Customer Verified Customer

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They were good to work with the bad Patti’s no loaner car for me to use definitely need to do something about this issue for me to use definitely need to do something about this issue More

by SKIPLORI Verified Customer Verified Customer

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Someone picked up my car, made the repairs and returned it in a timely manner. I received a call to update the findings. They have a very friendly staff. it in a timely manner. I received a call to update the findings. They have a very friendly staff. More

by 5GLASSBUTTERFLIES Verified Customer Verified Customer

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I always have a great experience with Spitzer Ford Service Dept in DuBois! I am confident that my vehicles are maintained in great condition. Special thanks to Lauren, Chris, Sue, Steve, Ken, Evan & Service Dept in DuBois! I am confident that my vehicles are maintained in great condition. Special thanks to Lauren, Chris, Sue, Steve, Ken, Evan & amazing staff. Great communication, support, & exceptional care! Thank you! Karen M. More

by Karen M. Verified Customer Verified Customer

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The staff at spitzer is very helpful and took right over where Murray's left off when they sold it to them where Murray's left off when they sold it to them More

by CPATTERSON648 Verified Customer Verified Customer

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I find no fault with the service that they perform. The people at the counter are always very knowledgeable and helpful. I only wish that my Lincoln would get the courtesy wash that other Lincoln deale The people at the counter are always very knowledgeable and helpful. I only wish that my Lincoln would get the courtesy wash that other Lincoln dealers provide. More

by TEACHERG7 Verified Customer Verified Customer

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The service was completed quickly, and the customer service people were friendly. They honored the appointment I'd set up on the app despite it being short notice and weren't bothered by it. I was als service people were friendly. They honored the appointment I'd set up on the app despite it being short notice and weren't bothered by it. I was also happy the seat and mirrors were where I left them. Sometimes service garages change that stuff and it seems like you'll never get it back to where it was. It's a little thing but always a big plus. More

by Michael Verified Customer Verified Customer

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Great and helpful Close to home Very nice people who work there Car is in and out there Car is in and out More

by mary.crana Verified Customer Verified Customer

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Easy and affordable. Great experience. See you for my next oil change. Nice people. Awesome! Great experience. See you for my next oil change. Nice people. Awesome! More

by FRECHTOM Verified Customer Verified Customer

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