Isaac Martinez

I recently brought my 2019 Volkswagen Tiguan to O’Meara Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnos Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnose smoke on startup and an oil warning light turned into days of poor communication, and new safety issues that were not present before the vehicle was in their care. I dropped my vehicle off on October 27, 2025, and was told it would stay overnight for testing. Despite multiple calls and texts the next day, I received no updates until mid-afternoon—only to learn that no testing had been started. I was then advised to authorize additional testing costing about $450, which I approved. The following day, after more silence, I was finally told that the vehicle needed a cylinder head replacement estimated at over $5,400. Immediately after picking up my car, I noticed new brake noises, something that had not existed before. Within a day, the brakes were grinding loudly. When I took the car to Brakes Plus, I was told the rear brakes were metal-on-metal and unsafe to drive. Shockingly, the service manager Tim Allen at O’Meara later admitted that the multi-point inspection listed on my paperwork had never actually been performed, despite the vehicle being in their possession for over two days. When I questioned how a serious brake issue could arise while my vehicle was under their care, I was met with defensiveness instead of accountability. The matter was left unresolved. This entire experience reflects a troubling lack of transparency, professionalism, and basic communication. Critical inspections were skipped, and my vehicle was returned to me in worse—and unsafe—condition. Based on this experience, I cannot recommend O’Meara Volkswagen of Thornton and would strongly caution others to seek service elsewhere. More

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