Isaac Morales

I leased a brand-new Jeep and was only able to drive it for six days before the rear axle failed. A catastrophic issue like that on a brand-new vehicle is unacceptable, but what has been even worse is how for six days before the rear axle failed. A catastrophic issue like that on a brand-new vehicle is unacceptable, but what has been even worse is how this dealership has handled the situation. For over two weeks, I have been getting the runaround just trying to get answers. I was initially told the soonest service appointment available was two weeks out and that the vehicle was “safe to drive.” Being told a vehicle with a faulty rear axle is safe to drive is incredibly concerning and shows a serious lack of responsibility for customer safety. I was then told the replacement part would take two weeks to arrive, only to be told a week later that it would actually take another two weeks. Throughout this process I have spoken with multiple managers, and every conversation ends the same way — being told I need to talk to someone else. No one seems willing to take ownership or provide real solutions. What is most frustrating is being told that this is “Jeep’s problem” and not the dealership’s, even though they are the ones who leased me a defective vehicle and are the point of contact for service. Passing the blame while the customer is left without answers is extremely poor customer service. Leasing a brand-new vehicle should come with peace of mind, not weeks of stress, safety concerns, and zero accountability. This entire experience has been incredibly disappointing and unprofessional. Based on how this situation has been handled, I will absolutely never lease or purchase a vehicle from this dealership again, and I strongly encourage others to consider this before doing business here. More

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Cars nice but my trade was put online with my personal belongings still in it and my personalized plates belongings still in it and my personalized plates More

by NNYVOLD Verified Customer Verified Customer

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First time jeep owner here! I was having a weird issue with my rear entertainment system. It was also my first time coming for service at Corwin and it was nice to work with a f I was having a weird issue with my rear entertainment system. It was also my first time coming for service at Corwin and it was nice to work with a familiar face for the first interaction. More

by BRENNA.LACHOWITZER Verified Customer Verified Customer

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I was working with Elijah Nyland and things were going well. When Mike Wesley came and decided to become part of the deal it almost fell through. I had been referred to Mike and tried to work with him and well. When Mike Wesley came and decided to become part of the deal it almost fell through. I had been referred to Mike and tried to work with him and Isaac 6 months ago on a different vehicle. I ended up leaving and going to Minneapolis instead of dealing with them. Mike didn't even text me back like he said he would. On this particular deal Isaac literally asked me why I would want to buy the vehicle I was dealing on with Elijah (2026 Wrangler Moab) because it gets terrible gas mileage. It was surreal because everything was going fine with Elijah until those 2 became part of the deal. The next day I talked with Elijah and we got a fair deal worked out and he is the sole reason it happened. More

by berges96 Verified Customer Verified Customer

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It was my first time at a dealership, i was under the impression that i would be there all day but it was shockingly a day process thanks to Albert! impression that i would be there all day but it was shockingly a day process thanks to Albert! More

by HJOHUBBARD Verified Customer Verified Customer

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I've purchased all my vehicles through Corwin for 16 years, I'll continue until I move away. Always had a professional experience with the sales/management staff and also the service department. Getting years, I'll continue until I move away. Always had a professional experience with the sales/management staff and also the service department. Getting warrantee work has always been a smooth process as well! More

by Anyadayna Verified Customer Verified Customer

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Very good and easy Rashawn was very good and helpful, very easy to work with very easy to work with More

by JDEUTSCH42 Verified Customer Verified Customer

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Otis was amazing. Good guy and a keeper. Christian got us the numbers we had to have and both helped with our schedule as we had not planned to buy but did so they wer Good guy and a keeper. Christian got us the numbers we had to have and both helped with our schedule as we had not planned to buy but did so they were very accommodating. Will come back for a pickup next year More

by jkessel18 Verified Customer Verified Customer

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We had a great experience at Corwin. Braedon was amazing sales person. Thank you again Braedon was amazing sales person. Thank you again More

by Mzertuch Verified Customer Verified Customer

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Was a terrible experience, the Finance guy was great. Would not buy another vehicle here. Was suprised with there lack of knowledge too. Total screw job. Bought a truck in 2020 way better experience. Would not buy another vehicle here. Was suprised with there lack of knowledge too. Total screw job. Bought a truck in 2020 way better experience. More

by PATSWANSON Verified Customer Verified Customer

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