Ivan Castro | Page 2

Goudy Honda responded

Hi there Christyinla1 I am always in awe when our staff gives excellent customer service but to see that you received that same care all around our Service Department says a lot. Thank you so much for taking a few minuets to share your experience with others and us here at the dealership. I hope we continue to earn your trust for many years to come, we appreciate your business and look forward to assisting however we can to make sure your Honda is always in tip top shape!!! Happy motoring from the all of us here at the Goudy Honda Service Drive. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

H there renips27 Thank you so much for your review on behalf of both our Sales & Service Department's! I am happy to hear you had a overall great experience. Congrats on the New Honda purchase! Happy motoring from the whole Goudy Honda family. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there mercadomaria14 Thank you so much for your review of our Service department and the amazing Advisors making great customer service possible! It is always a coin toss when trying anything for the first time, and so I am so happy to hear your first impression of both our Service department and level of service was a positive one. We hope to help you out in the near future. Happy motoring from Ivan, myself and the whole Goudy family. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there Client I wanted to take a minuet to reach out to you and apologize for any discomfort during your recent visit here at our Service Department. After speaking with the Advisor as to what customer this might be or why the customer may have been upset, he let me know that the issue was because of wait time for completion of job without a scheduled visit for a Recall. With any Recall we can not guarantee a exact time, the wait time can be anywhere from 4 hours to a whole day per Service Manager. I did see that you gave us a 1 star on price transparency, Recalls are covered under Warranty. After the invoice was reviewed, your vehicle came in at 2:02pm on the invoice, and the job was completed at 4:04pm same day, so they finished the job fairly quickly. One of our Managers here at the dealership did try to call you, they left a voicemail. You are welcome to call us back, we are always happy to listen, assist or answer any questions. We always encourage any customer to follow up with staff if there are any issues before you leave. We want all our customers to leave happy when servicing their vehicles with us. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there Tina I can not tell you how happy I get when I read reviews from customers like you! Thank you so much for taking time out of your day to complete one for Ivan & our Service Department. I am happy to hear you continue to have a positive experience with us on your service visits. We thank you for being a loyal customer and trusting us with your Honda. It is important that our customers get the full treatment & experience for both themselves and their Honda. Happy motoring from myself, Ivan & the whole Service Department here at Goudy Honda of Alhambra!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there margarito I am so happy to hear you a wonderful experience with our Advisor Ivan. We certainly look forward to having you back with us here at the Service Department. Happy motoring from all of us here at Goudy Honda! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm) (626) 300-4217

Goudy Honda responded

Hi Jdcastro32 Thank you for being a loyal long time customer of Goudy Honda. We certainly appreciate you. I'm glad you continue to have a positive customer experience here with us at the Service department. We look forward to when we can service you next. Happy motoring from Ivan, myself and all of us here at Goudy Honda Service Department! Warm Regards, Yvette Gomez Customer Relations Representative (626) 300-4217 Mon - Fri 8:30am - 5pm Goudy Honda