Ivan Gutierrez

Amazing customer service. Erin Perez was phenomenal at her job. Every question I had was answered with ease and flair for her excitement for the Mazda brand. It truly was a ma Erin Perez was phenomenal at her job. Every question I had was answered with ease and flair for her excitement for the Mazda brand. It truly was a masterclass in salesmanship. I will never consider an automobile purchase without her expertise. She knew all the specs of each trim and which should I purchase to be the most advantageous to my budget.. the value and cost was my concern because of the limits and constraints of my monthly budget. With ease and expertise she navigated me towards the best course of action. Never ever did I expect such service. I will only buy Mazda cars from her and her only in the future. I used to buy Toyota and Honda cars. No more . The future for my family is only Mazda. Mazda sold by Erin Perez. Thank you Mazda , thank you Erin Perez!!!!! More

by mikebania Verified Customer Verified Customer

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The employees were friendly and professional. We went there to pursue a lease buyout loan but found out it was an even better deal to just get a new car instead. The guys went out of their way to We went there to pursue a lease buyout loan but found out it was an even better deal to just get a new car instead. The guys went out of their way to ensure we had the best deal possible. I highly recommend visiting this dealership if you’re in need of a vehicle. More

by ryangaither82 Verified Customer Verified Customer

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I had a great experience, the salesperson and assorted staff- the sales manager and finance department included, have been great at answering questions and streamline processes for me. Best thing of all t staff- the sales manager and finance department included, have been great at answering questions and streamline processes for me. Best thing of all tho, is that I really love my new car! More

by JANETZ1 Verified Customer Verified Customer

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Chaynne’s customer skills are supreme! Friendly with no pressure. Ivan was very pleasant guiding us through the initial paperwork. Friendly with no pressure. Ivan was very pleasant guiding us through the initial paperwork. More

by gouldk63 Verified Customer Verified Customer

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Muy buen servicio y atención tienen mucha variedad y no ponen tanto pero para aprobarte ponen tanto pero para aprobarte More

by NESMALGAR Verified Customer Verified Customer

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I’ve serviced my Mazda here for years and haven’t had any issues. When I was looking at upgrading, they had a decent selection of new vehicles but not very many used. That’s probably just a nationwide issue, issues. When I was looking at upgrading, they had a decent selection of new vehicles but not very many used. That’s probably just a nationwide issue, rather than a them issue, but it would have been nice to have some more lower priced vehicles to choose from. More

by samanthadebolt Verified Customer Verified Customer

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Everyone including Ivan were very welcoming and friendly. They we’re patient with us and with what exactly we wanted for the car we were looking at. They were honest about everything and give us advice on ca They we’re patient with us and with what exactly we wanted for the car we were looking at. They were honest about everything and give us advice on car payments. 10/10 recommend! I was even looking at the car i got from a different dealership but seems like they didn’t want to me me half way like Mazda of Salem and Ivan did. More

by isabel232350 Verified Customer Verified Customer

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The guys over there, the are super passionate with their clients, they're nice at all time when we were there. clients, they're nice at all time when we were there. More

by Lopez Verified Customer Verified Customer

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Ivan was very communicative and thorough and kind through the entire process. I traveled 3.5 hours and he made sure I knew what was happening every step of the way. Upon arrival to driving off he was so know the entire process. I traveled 3.5 hours and he made sure I knew what was happening every step of the way. Upon arrival to driving off he was so knowledgeable and professional. Highly recommend and will return! More

by chrisee4u Verified Customer Verified Customer

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I worked with Ivan Gutierrez at Mazda of Salem on a 2017 CX-5 Grand Touring and had a genuinely great experience from start to finish. I went back and forth quite a bit on pricing, and Ivan stayed patient a CX-5 Grand Touring and had a genuinely great experience from start to finish. I went back and forth quite a bit on pricing, and Ivan stayed patient and easy to work with the whole time — no pressure tactics, no runaround, just honest communication over text that made the whole process low-stress. He helped us land on a number that felt fair given the car's mileage and condition, and he took the time to make sure I understood all the warranty details clearly before we signed anything. It's clear he actually cares about getting customers into the right car at a fair price, not just closing a sale. If you're shopping at this dealership, I'd highly recommend asking for him. More

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