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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan | Page 3

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
67 Reviews
4.8

67 Reviews

Write a Review

67 Reviews of Ivan Merchan

August 26, 2025

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Employee Rating

Ivan was great very attentive and very thorough with all of our questions and concerns More

by krystalve2926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 26, 2025

City KIA of Greater Orlando responded

Krysta, We are pleased to know that Ivan has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to the next opportunity to serve your vehicle needs again in the future.

August 19, 2025

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Employee Rating

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Luis Arraiz, Erick Disla, Sebastian Gomila, Raul Luna

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Aug 20, 2025

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 17, 2025

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Employee Rating

Fast impeccable service where are you free definitely 10 out of 10. Would recommend to everyone. More

by Manius.j1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Luis Arraiz, Erick Disla, Sebastian Gomila, Raul Luna

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Aug 18, 2025

City KIA of Greater Orlando responded

Thank you for your positive review and recommendation! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 17, 2025

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Employee Rating

The sales department s great. The service department is extremely slow and like most dealerships they try to oversell. Can't say this is much different than every dealership. More

by AYCOCK.BILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 18, 2025

City KIA of Greater Orlando responded

Hello, Thank you for you time and feedback. We are very sorry to hear that your sales experience wasn't a pleasant one. We understand your concerns and frustration. Please give us a call at our dealership and ask for the Service Manager, we would love to further assist you!

August 06, 2025

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Employee Rating

It’s been a smooth experience every single time. The staff are friendly and helpful. More

by gizellestylesorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Marie Carmenatty , Luis Arraiz, Erick Disla, Sebastian Gomila

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Aug 08, 2025

City KIA of Greater Orlando responded

Gizelle, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive with our entire team.

August 03, 2025

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Employee Rating

1st time at the service department. I expected to be there for 3 hours. I was out within 2. Great service. More

by syeag102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes , Anthony Service department

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Aug 06, 2025

City KIA of Greater Orlando responded

Hello, We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

July 31, 2025

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Employee Rating

Una muy mala experiencia no tengo el soporte de mi compra ni de mi pago han pasado 15 días y nadie me ayuda More

by MAGU2202
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Manuel

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July 29, 2025

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Employee Rating

Easy way to understand all the details before buy a new car, no pressure, great customer service More

by andresrodriguezq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo

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Jul 31, 2025

City KIA of Greater Orlando responded

Andres, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive!

July 15, 2025

Dealership Rating
Employee Rating

Ivan was amazing in helping us find our car. He told us to trust him on delivering the best price possible and he definitely delivered. We are grateful for him and the team over at Kia More

by nyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 15, 2025

City KIA of Greater Orlando responded

Nyla, Thank you for providing us with a review of your experience at- City Kia. We are delighted to hear that Ivan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 11, 2025

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Employee Rating

Ivan provided outstanding customer service from beginning to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detai More

by MMANEIRO78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience with Ivan. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Thank you for your recommendation!

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