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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan | Page 2

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
67 Reviews
4.8

67 Reviews

Write a Review

67 Reviews of Ivan Merchan

October 30, 2025

Dealership Rating
Employee Rating

Great service , very helpful, very attentive, extremely helpful, 15 words 15 words words word word. More

by Twiist856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Murphy, Marie Carmenatty

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Oct 30, 2025

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

October 29, 2025

Dealership Rating
Employee Rating

Las mejores ofertas, garantías, servicio al cliente, muy atentos y respetuosos, es el segundo auto que compramos en este dealer!! More

by EMILYMONTES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 29, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Oct 29, 2025

City KIA of Greater Orlando responded

Emily, Gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios de nuestros clientes. Esperamos tener la oportunidad de trabajar con usted nuevamente. Felicidades por su nuevo vehiculo!

October 27, 2025

Dealership Rating
Employee Rating

Buen trato, respeto, buscando siempre las mejores opciones!! Servicio al cliente A+, y las mejores garantías!!! Gracias Ivan Merchan!! More

by EMILYMONTES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 28, 2025

City KIA of Greater Orlando responded

Recibir esta calificación de A + para Ivan es un honor. Le recordamos que estamos aquí por si llega a tener alguna pregunta o duda. Le deseamos lo mejor, no olvide que estamos aquí para servirle.

October 16, 2025

Dealership Rating
Employee Rating

The dealership was great! Ivan was great as well! Thank you so much for the efficiency! More

by GMK13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

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Oct 16, 2025

City KIA of Greater Orlando responded

Thanks for your feedback on your recent visit to City KIA of Greater Orlando. It's great to hear that we were able to assist you and that you had such a positive experience.

September 30, 2025

Dealership Rating
Employee Rating

Everyone is friendly and knowledgeable. The atmosphere is very upbeat. Jay Torres from service department is also great and able to help us resolve the issue with side panel. More

by WOWWIE14
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

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Oct 01, 2025

City KIA of Greater Orlando responded

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 16, 2025

Dealership Rating
Employee Rating

Always exceptional service. They go above and beyond to help get you in and out quick. Done right the first time. Definitely recommend. More

by DANIELJMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Edison Cordero, Jessica Colon, Jesenia Garcia, Cole Cloutier, Brenda Ayala

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Sep 16, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

September 14, 2025

Dealership Rating
Employee Rating

Ivan was very helpful in explaining to me the process of buying the vehicle in my name. Very helpful More

by nathaly1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor

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Sep 14, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

September 08, 2025

Dealership Rating
Employee Rating

Excelente servicio, la atencion es excepcional asi como las opciones de compra que nos ofrecieron segun nuestras necesidades y posibilidades. More

by Carolina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 08, 2025

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2025

Dealership Rating
Employee Rating

Every one of the employees I met were very efficient. They were not pushy or condescending and gave me good information and answered all my questions. More

by NLMCNERNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2025

Dealership Rating
Employee Rating

The people who work for the dealership are nice and friendly with a good selection of vehicles. More

by SOLGEDDON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Zapata

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Aug 29, 2025

City KIA of Greater Orlando responded

Thank you for your time and feedback. We are glad that our team was both kind and helpful, but we are sorry to see your low star rating. Please do not hesitate to give us a call if you have any further questions or concerns.

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