Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Ivan Merchan

July 15, 2025

Dealership Rating
Employee Rating

Ivan was amazing in helping us find our car. He told us to trust him on delivering the best price possible and he definitely delivered. We are grateful for him and the team over at Kia More

by nyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2025

City KIA of Greater Orlando responded

Nyla, Thank you for providing us with a review of your experience at- City Kia. We are delighted to hear that Ivan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 11, 2025

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Ivan provided outstanding customer service from beginning to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detai More

by MMANEIRO78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience with Ivan. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Thank you for your recommendation!

July 01, 2025

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Excellent service, knowledgeable staff, great selection—this dealership made my car-buying experience stress-free and enjoyable! More

by sandropaes78
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jul 03, 2025

City KIA of Greater Orlando responded

Sandro, Thank you for sharing your experience with us. We are pleased to hear that your vehicle services was hassle-free and convenient. Please let us know if there is anything else we can do for you, we would love to help.

June 24, 2025

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It can be a little bigger and the waiting area can be a lot better and bigger with more amenities for the customers More

by LUNA59
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Recommend Dealer
Yes
Jun 26, 2025

City KIA of Greater Orlando responded

Lunda, Thank you for sharing your experience with us. We are delighted to hear that your service experience was so pleasant but just had a few concerns. Please give us a call at our dealership and we would love to assist you.

June 17, 2025

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It needs a remodel coworkers need there own nice desk ! ! Kia does really well selling cars they need to improve!! But the employees are very friendly More

by alejarendon2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2025

City KIA of Greater Orlando responded

Alejarendon, Thank you for your time and feedback. We are pleased to hear that your experience was a pleasant one just had a few concerns and questions. If you would like to further address these issues, give us a call at our dealership and ask for the Manager. We would love to assist you.

June 12, 2025

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I had an awesome experience at City Kia, so much so that I bought a second vehicle 2 days later! Awesome team there! More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

Jun 13, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for sharing your experience with us and thank you for your loyalty to our dealership. We are delighted to hear that our sales team was able to provide you top-notch customer service that you returned within 2 day, Wow Congratulations!

June 11, 2025

Dealership Rating
Employee Rating

Awesome team here. Treated me right and listened to what I wanted and needed. I will definitely recommend to anyone in the market for a new car. More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

Jun 12, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for providing us with a review of your experience at- City KIA. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for.

June 11, 2025

Dealership Rating
Employee Rating

Ivan was very attentive and showed great attention to detail. He listened and explained everything well. He is friendly and customer focused. I’ve been in the customer service field all my life for over More

by juanena47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

Jun 12, 2025

City KIA of Greater Orlando responded

Juan, We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ivan took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

June 08, 2025

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Employee Rating

I already did your survey, fidtwen; fourteen, thirteen, twelve, eleven; 4dten, nine; eight, seven, six More

by crudozeppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

City KIA of Greater Orlando responded

Zeppi, Thank you for your review and thank you for your survey. We look forward to the next opportunity to serve your vehicle needs again!

June 05, 2025

Dealership Rating
Employee Rating

Excelente servicio, la atención es personalizada y son muy amables. Te atienden con o sin cita, la sala de espera es confortable More

by Ggarciabracho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

City KIA of Greater Orlando responded

Gracia, Gracias por su amable reseña. Nos complace saber que el servicio de su vehículo se completó con la rapidez prometida. Esperamos verlo de nuevo cuando su coche esté listo para la próxima revisión.

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