Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.7
43 Reviews
4.7

43 Reviews

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43 Reviews of Ivan Merchan

August 06, 2025

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Employee Rating

It’s been a smooth experience every single time. The staff are friendly and helpful. More

by gizellestylesorlando
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 08, 2025

City KIA of Greater Orlando responded

Gizelle, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive with our entire team.

August 03, 2025

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1st time at the service department. I expected to be there for 3 hours. I was out within 2. Great service. More

by syeag102
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Job Gomes , Anthony Service department

Aug 06, 2025

City KIA of Greater Orlando responded

Hello, We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

July 31, 2025

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Una muy mala experiencia no tengo el soporte de mi compra ni de mi pago han pasado 15 días y nadie me ayuda More

by MAGU2202
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Manuel

July 29, 2025

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Easy way to understand all the details before buy a new car, no pressure, great customer service More

by andresrodriguezq
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo

Jul 31, 2025

City KIA of Greater Orlando responded

Andres, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive!

July 15, 2025

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Ivan was amazing in helping us find our car. He told us to trust him on delivering the best price possible and he definitely delivered. We are grateful for him and the team over at Kia More

by nyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2025

City KIA of Greater Orlando responded

Nyla, Thank you for providing us with a review of your experience at- City Kia. We are delighted to hear that Ivan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 11, 2025

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Ivan provided outstanding customer service from beginning to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detai More

by MMANEIRO78
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience with Ivan. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Thank you for your recommendation!

July 01, 2025

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Excellent service, knowledgeable staff, great selection—this dealership made my car-buying experience stress-free and enjoyable! More

by sandropaes78
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Recommend Dealer
Yes
Jul 03, 2025

City KIA of Greater Orlando responded

Sandro, Thank you for sharing your experience with us. We are pleased to hear that your vehicle services was hassle-free and convenient. Please let us know if there is anything else we can do for you, we would love to help.

June 24, 2025

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It can be a little bigger and the waiting area can be a lot better and bigger with more amenities for the customers More

by LUNA59
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Recommend Dealer
Yes
Jun 26, 2025

City KIA of Greater Orlando responded

Lunda, Thank you for sharing your experience with us. We are delighted to hear that your service experience was so pleasant but just had a few concerns. Please give us a call at our dealership and we would love to assist you.

June 17, 2025

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Employee Rating

It needs a remodel coworkers need there own nice desk ! ! Kia does really well selling cars they need to improve!! But the employees are very friendly More

by alejarendon2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2025

City KIA of Greater Orlando responded

Alejarendon, Thank you for your time and feedback. We are pleased to hear that your experience was a pleasant one just had a few concerns and questions. If you would like to further address these issues, give us a call at our dealership and ask for the Manager. We would love to assist you.

June 12, 2025

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Employee Rating

I had an awesome experience at City Kia, so much so that I bought a second vehicle 2 days later! Awesome team there! More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

Jun 13, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for sharing your experience with us and thank you for your loyalty to our dealership. We are delighted to hear that our sales team was able to provide you top-notch customer service that you returned within 2 day, Wow Congratulations!

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