I was called about my purchase REGARDING my
satisfaction. I bought a new 2026 Hyundai tuscon. . Had an issue Izzy never returned my call. It was a safety sensor on passenger mirror. It went out
satisfaction. I bought a new 2026 Hyundai tuscon. . Had an issue Izzy never returned my call. It was a safety sensor on passenger mirror. It went out. I found the answer to fix it on website. I also saw there was a recall. I expected a call back to address my concerns. Never got one I left a voice message.
Joann Paciott-MOSHER
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by Jpaciottimosher
Jul 09, 2026 -
Motorworld Hyundai responded
We appreciate your feedback about MotorWorld Hyundai and take every review seriously. According to our records, you left a voicemail indicating that you went into your settings and reset the feature on your end, and that it is now working properly. If you would like to discuss this further, please feel free to reach out to our Sales Manager, Dan Folsom, at dan.folsom@motorworldgroup.com or 570.820.6871.
Jul 09, 2026 -
Jpaciottimosher responded
Thanks. I did call . I understand sometimes things get miscommunicated. Everything is in good working order. The car is just what I wanted. You do have a very wide selection . The best in the area. I visited many dealerships. I do recommend Motorworld. Plus your sitting area for service is very comfortable with a variety of drinks and snacks.
I worked with Izzy Santisteban at MotorWorld Hyundai
while trying to trade in my 2022 Tesla Model Y toward a 2026 Hyundai Palisade, and the experience was extremely disappointing.
I drove four hours
while trying to trade in my 2022 Tesla Model Y toward a 2026 Hyundai Palisade, and the experience was extremely disappointing.
I drove four hours from New York City after being told my trade-in would not be an issue if it was in good condition. My Tesla has about 21,000 miles and is in excellent shape, yet Izzy appraised it as “fair” condition and initially offered $22,000, even though Kelley Blue Book shows a value between $29,000 and $30,000.
When I questioned the condition rating, Izzy said he has “been doing this for 17 years” but still insisted on subtracting $1,000–$2,000 “just in case” there might be issues — even while acknowledging the vehicle was in excellent condition. That approach was not fair, transparent, or professional.
The offer was later raised to $25,000, but Izzy stated that they don’t like electric vehicles and that “no one wants to buy them,” which made it clear my car was being undervalued simply because it was an EV. If that was their position, I never should have been asked to drive such a long distance for an appraisal.
When I declined the offer and said I would not accept less than $27,000, Izzy became dismissive and said he was “here to sell me his car, not buy mine,” even though I was there to trade my vehicle in order to purchase theirs.
This was a huge waste of time and a very unprofessional experience. I would not recommend working with Izzy Santisteban if you expect honesty, fair valuations, or respectful customer service.
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by Ahmad
Jan 17, 2026 -
Motorworld Hyundai responded
Thank you for taking the time to speak with our Sales Manager, Scott Peters. We hope he was able to address all your concerns. Please continue to contact Scott at 570.820.6871 with any additional questions or concerns moving forward.
Jan 19, 2026 -
Motorworld Hyundai responded
Thank you for your follow-up. Our records confirmed that our team did speak with you directly on January 15th at 12:25pm during which your concerns were discussed with our Sales Manager, Scott Peters. You asked us not to call again before you disconnected the call. This call was documented in our system. Our intent in responding publicly was not to misrepresent events, but to acknowledge the discussion that took place and our effort to address your feedback. We are sorry to hear that you feel your concerns were not resolved to your satisfaction.
Jan 17, 2026 -
Ahmad responded
I want to clarify that this response is not accurate. I was never contacted by anyone from MotorWorld Hyundai, and I did not speak with Sales Manager Scott Peters or anyone else regarding my concerns.
If such a call took place, I would appreciate documentation of the date, time, and phone number used, because no call or voicemail was received on my end.
My original review reflects my actual experience at the dealership, including the in-person interaction that led me to leave. Posting a public response stating that a conversation occurred when it did not is disappointing and only reinforces my concerns about transparency.
Jan 19, 2026 -
Ahmad responded
I do not recall ever receiving a call from Scott Peters directly. However, I do recall receiving a call from someone who asked how my experience was. When I began explaining what had happened at the dealership, I was interrupted before I could finish.
At that point, the caller stated something along the lines of “I’m sure that’s what they meant,” without allowing me to fully explain my concerns. Because it was clear that the caller was not interested in listening to or understanding my experience, I stated that the conversation was over and ended the call.
To clarify, there was no meaningful discussion with Scott Peters in which my concerns were addressed or resolved. My original review remains an accurate reflection of my experience at MotorWorld Hyundai.
Adam and Nate were a pleasure to work with on the
purchase my 2025 Hyundai Elantra Hybrid from!
purchase my 2025 Hyundai Elantra Hybrid from!
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by adamzenker.business
Other Employees Tagged:
Adam Zenker
Nov 28, 2025 -
Motorworld Hyundai responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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