J. Patrick Hunter

Simply put Mary is the best. Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if I was purchasing a new S rather than a pre-owned E. I had so much trust in Mary that I didn't even see the car prior to delivery, and everything was as Mary described it. Delivery was without a doubt the smoothest I had ever experienced. More

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I have been a MB customer for more than 25 years and recently my son has entered into the luxury brand marketplace. We decided to call upon Manhattan MERCEDES BENZ for our needs in selecting a new vehic recently my son has entered into the luxury brand marketplace. We decided to call upon Manhattan MERCEDES BENZ for our needs in selecting a new vehicle. The management here under Patrick Hunter is first class . He is an exemplary part of the organization and prompt attention to the deal we needed was there in every facet of the experience. His associate in Sales John enabled the deal to be effortless and my son now has the exact car he desired. All the many thanks to you Patrick and team for making our experience great!! We will be back for many more deals to come!! More

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John Hart Every time I work with Mercedes-Benz Manhattan, it is an absolute pleasure thanks to John Hart and Patrick Hunter. They always know exactly what I wan Every time I work with Mercedes-Benz Manhattan, it is an absolute pleasure thanks to John Hart and Patrick Hunter. They always know exactly what I want in my next vehicle and they make sure I get it. This most recent experience was exceptional thanks to the foresight of John Hart. In the beginning of the pandemic, John knew I was going to be in the market for a new car come June. Therefore, he proactively reached out to me months before my car was due and let me know he wanted to reserve my next car early to make sure I wasn't shut out with the pandemic lockdowns looming. It was definitely the right move and John put me in a gorgeous, brand new 2020 E350, black with the panoramic roof like I requested. These guys are the best at Manhattan MB, I highly recommend working with them on your next vehicle purchase. Five Stars! More

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Excellent and creating team The team of Franco Quartuccio and Greg Gazzola are simply awesome. We will continue to own Mercedes products because of them! Our latest acquisiti The team of Franco Quartuccio and Greg Gazzola are simply awesome. We will continue to own Mercedes products because of them! Our latest acquisition is a 2019 SLC AMG 43. Service team and finance teams are awesome. More

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Absolutely beyond my expectations Greg Gonzolla and Patrick Hunter were just a pleasure to work with. They helped me find the best option for myself and gave me an incredible deal on i Greg Gonzolla and Patrick Hunter were just a pleasure to work with. They helped me find the best option for myself and gave me an incredible deal on it. Do not use any other car company. Go right to the MVP's. !!! I accidentally left some other keys on the keychain and they already overnighted them back to me. You don't know service until you deal with them and Manhattan Mercedes More

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Superb!!! Happily Kevin Fox was our sales associate for the past 12+ years. Therefore we were reluctant moving forward without him. We reached out to Matt Ges Happily Kevin Fox was our sales associate for the past 12+ years. Therefore we were reluctant moving forward without him. We reached out to Matt Gesek who we have worked with in service since our early days at Mercedes. We trust Matt completely and respect his judgement fully. Thank you Matt for all you do. He recommended we proceed with Gregory Gazzola on securing our next car. The process was a great experience. Greg was a delight and aimed to accommodate us fully with ease and professionalism. He had Kevin’s big shoes to fill and he did so. He brought Patrick Hunter and Scott Malise into the picture to join our team and we moved forward with confidence and excitement. We felt more like family than a sale. We continue after all these years to be Happy Mercedes clients! Thank you everyone and Bravo More

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Excellent Manhanttan MB always come with the best solutions at any of service I needed. My service agent Angelo is very professional, polite and always makes su Manhanttan MB always come with the best solutions at any of service I needed. My service agent Angelo is very professional, polite and always makes sure that he delivered the best service to me and family More

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A comprehensive nightmare tale I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class treatment". The build quality of my car is horrible and has remained poor despite MANY visits to the dealer. The paint is soft which cost me $1500 to have the paint corrected and protected as the dealership buffed off most of the clear coat which is now down to 35 microns of paint left in some spots which should be 70-90 microns. I had a major leak in the trunk which was repaired. The rear decklid has been repaired 4 times over the past 3 years for vibrations and still vibrates. I’ve had the battery fail on me which left me stranded twice. The rear back-up camera fails intermittently (still not fixed). I had a whistle above 40mph for TWO YEARS before they found the warped plastic grille causing it. I’ve had both headlights fog up internally which was repaired under warranty but will affect the longevity of the internal electrics of the headlight system. There is a major recall as of 2017 that is still not done! I was told the car came with a limited slip rear differential and almost found out the hard way it was not equipped with one. Over $3000 later, the car is now fitted with an LSD from a 507 edition. My luxury car does not have real leather, instead it is called MB-Tex. Plastic and rubber is not luxury in my opinion. My glass roof has been popping and leaking for years and taken apart several times. It no longer pops, but it leaks so bad my headliner and front seats are stained, even though I purchased 3 warranties (Manufacturer, CPO and Extended warranties = $, $$$.$$), they want money for labor to investigate before they cover it which became an aggravating negotiation. My engine cover was damaged on a repair and they tried to hide it. In August of 2019, the Air Conditioning failed. When I tried to drop it off, I was told the lot was full and they were "swamped". That tells a lot about the brand. On several occasions I had rude valets, one went so far and dropped my keys on the hood and gave that “look”. I bought the car with 2500 miles, barely a CPO it was so new, and I found out it had an aftermarket tune installed so they are not doing the CPO proper checks, and I purchased vehicle from Manhattan Mercedes, a manufacturer owned dealership. Rockville Center Mercedes put the wrong engine oil in my car as reported by my oil analysis from Blackstone Laboratories. My engine has rattled on startup from the day I purchased it but I’m told its "normal" or "within operating guidelines" when it is really loud and has the wrong oil in it. My engine has whined under load which I was also told is normal, 3 years later they are replacing the idler pullies. Even $4000 worth of exhaust modifications couldn’t drown out the whine. I had strut tower bushings replaced which only temporarily solves an issue like my older Volkswagen did. The transmission shifts harshly so I’m told to drive it in a “Sport+” mode…. really? Comfort mode should be comfortable, I would expect the harshness in the sport modes… My car is a 2014 and the last year of this body style. Older versions had major engine issues such as failed head bolts and catastrophic failures due to camshafts and lifters. So, my car is unreliable and non-luxurious and that is obvious, but the Carfax is "clean". What I have noticed over the years is the poor loaner car quality. They are mostly base model CLA's, c300's, I had an E class once and a few SUVs. Almost every car has quality issues. Some from poor body work (someone’s future "deal", most like their worst nightmare), others from just being poorly built ala rattles, clicks, squeaks and such. This was undoubtedly my first and last Mercedes. Even if I hit lotto or some other glorious windfall, I will NEVER own another Mercedes. By and far, the most expensive, most poorly built and poorly supported brand I have ever dealt with. I have owned several BMWs, several Cadillacs and both are far more luxurious than any Mercedes I have driven over the past three years. I’ve also owned a couple of Fords and a Pontiac. Do not buy a Mercedes, you have been warned. An extremely frustrating and jading experience and I can’t wait for it to be over. More

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Excellent in every aspect (see below to Dr Exler) [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to expres [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to express my thanks and my renewed confidence in your premier brand of cars, which my family have driven since 1956. Of my seven months ownership, my now replaced car was off the road for seven weeks. We have been through frustration, despair and ultimately fear: for a continuously malfunctioning trunk that would not stay closed, the dangerous broken back door lock and ultimately the power steering failure with my wife driving by herself in isolated country. However, that is behind us. The “substitution" of my old car for the new identical vehicle could not have gone more smoothly. Your MBM team members, well led by Tom Shanley, all showed the most genuine concern and attention to every detail and showed such high touch skills for you to be very proud. I had Patrick Hunter explaining to me the procedure contemplated, with nothing being too difficult, and Nesto Sibilla leading the logistics. Nesto anticipated my every request and executed perfectly and so efficiently without reminder or explanation from me. This was service as good as it gets, but more so - even compared to being in a 5 star hotel, riding on Concorde or dining in the finest restaurants. As always, Adam Havriliak was the stalwart of the service department and Edwin Yanes helped me understand the complexities of the many sophisticated systems in the car! I am very grateful to your team at MBM and I hope you will give each of your fine people due recognition. So thank you for making a bad situation good, I believe in the most honorable and appropriate manner. More

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Purchased new 2020 GLE Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Managem Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Management also made going through paperwork very smooth and informative. They were definitely well-prepared. More

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