JEFF COLE

Excellent experience at Findlay Jeep: Traveled 180 miles to check out a used Cherokee Trailhawk. Worked with Brittany Jackson who was very helpful, personable & professional and not pushy at all. Was trea to check out a used Cherokee Trailhawk. Worked with Brittany Jackson who was very helpful, personable & professional and not pushy at all. Was treated with respect and the whole purchase process flowed smoothly. The Jeep was in better-than-expected condition. I would recommend this dealer to other potential customers. IMPORTANT UPDATE ... PLEASE READ IF YOU ARE PLANNING ON BUYING FROM FINDLAY: Almost right after I wrote this review, I discovered an engine oil leak and per the mechanic I've used for years, it was more-than-likely leaking before I bought the Jeep. My only point of contact was my salesperson, Brittany Jackson. It took 3 emails, 2 texts and 7 days for her to even respond to me ... and then she still didn't give me the info I asked for (GM's & service mgr's names). So she ended up being the typical used car salesman who have terrible post-sales follow-up, especially when it comes to a customer issue. The sales mgr then contacted me via email but the email address he used was invalid, so I wasted another week trying to reach him. Next, I called into Findlay and got Jenny, the office mgr, who was actually helpful. She gave me the email address of Jeff Cole, the GM, who apologized and offered me a $200 goodwill check which I accepted. However, the engine repair cost me $450. ALSO, Findlay will not accept deposits to hold vehicles. I traveled 180 miles to check out this Jeep. My plan was to put a deposit down, then return within a week to pay the balance in cash & take the Jeep home. So I didn't bring $14,000 with me on my first visit ... I had money for a sufficient down payment. When I sat down w/Brittany, I was informed they do not take deposits. Their solution: finance the vehicle and close the sale, so someone else can't buy the Jeep before I'm able to return within the week. I wanted the Jeep, so I took their option and paid off the loan within a few days. However with doing this, there was a $190 loan origination fee that basically increased the price of the Jeep ... and of course, it was NOT pointed out by Brittany as she was trying to close the sale. More

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STAY AWAY. they sold me an $8k Piece of junk. It did not even last the night. I had to have towed. When they finally did answer the manager said that it is as is and our problem to deal with. the thing brok even last the night. I had to have towed. When they finally did answer the manager said that it is as is and our problem to deal with. the thing broke down literally first time we drove it from lot, that night. they Refused to make it right. They are greedy and unethical as a business not the type of business you want to do business with. They will do whatever they need to to get your money, including selling you junk and they don't care if you get stranded or worry about the mechanical state of their vehicles. Run, just Run. There are many other dealerships in Findlay. Find one with some Ethics and pride/confidence in what they sell. Update: I need to clarify, the review is a testimony aimed at the dealership and management. The sales person received 5 stars because she went above and beyond. The management was simply deceiving and and unethical. The business itself misleading sold a vehicle with major mechanical issues, deceiving buyer and still refused as of today to make it right . More

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Great experience good dealership great people to work with did a great job getting deal done very happy with the purchase lee Thompson did a great job understanding what we wanted and he got it done than with did a great job getting deal done very happy with the purchase lee Thompson did a great job understanding what we wanted and he got it done thanks More

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My sales lady was Brittany. Excellent sense of leadership, didn’t waste my time, honest, and had everything ready when I arrived. 100% meet my customer service expectations again. Thanks leadership, didn’t waste my time, honest, and had everything ready when I arrived. 100% meet my customer service expectations again. Thanks More

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Wonderful staff great experience Brittany and Ryan were awesome thank you. They worked very hard to meet my needs so I could drive away happy. awesome thank you. They worked very hard to meet my needs so I could drive away happy. More

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If I could leave 0 stars I would. This dealership is the least professional establishment I have ever attempted to do business with. I picked out a car online, called to get a price quote (I’m out of st least professional establishment I have ever attempted to do business with. I picked out a car online, called to get a price quote (I’m out of state), got my quote from a sales rep, and while I’m trying to finalize paperwork, they claim an error in their website pricing, so it’s going to be another 3k added to the price I was previously given the same day. On a 33k vehicle, you would think any business worth their name would eat that loss with a customer finalizing paperwork, but not this place. Luckily I am pretty far from this dealership so I won’t have to do any business with them, but if you’re local I would steer clear of this place as they will be likely to scam you as you sign paperwork too. More

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I was very pleased with my recent purchase. I felt the price was fair and that I was offered a fair price on my trade in too. The staff were friendly and the whole process went very smooth and quick. price was fair and that I was offered a fair price on my trade in too. The staff were friendly and the whole process went very smooth and quick. More

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Great service. In and out quickly with scheduled appointment. This is the best dodge jeep dealer i have been to in several towns. Thanks findlay dodge. appointment. This is the best dodge jeep dealer i have been to in several towns. Thanks findlay dodge. More

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My experience with Findlay Chrysler was a pleasant and speedy one. My sales representative (Jeremy) was most outstanding n I highly refer him to my Family n Friends. I am very Happy with my Grand Cherokee speedy one. My sales representative (Jeremy) was most outstanding n I highly refer him to my Family n Friends. I am very Happy with my Grand Cherokee n before I retire from Jeep, I plan on getting a Dodge Ram. Thank you Jeremy n everyone who was involved. You Rock Findlay Chrysler!!! More

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This dealership is the best dealership I’ve ever dealt with! Brianna is by far the best saleswoman I’ve ever dealt with. I’m glad that I came to Findlay to purchase a car! I will never purchase from my ho with! Brianna is by far the best saleswoman I’ve ever dealt with. I’m glad that I came to Findlay to purchase a car! I will never purchase from my hometown Lima, Oh again. Her managers were great as well. She deserves a promotion or some kind of raise lol she was awesome! This dealership is great with customer service! I love my Jeep Compass! Thank you! More

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