JEFF JACOBS | Page 6

If you are considering buying a vehicle from Hudson Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot, you no longer matter. My husband and I are reasonable people and we try to be loyal customers. Just recently, we took our car to their service department for a minor squeak. They kept the car for three days just to diagnose it, didn't have a loaner vehicle available, and ultimately charged us $300 for basic "brake hardware" on one side. We thought the price was steep and the wait was long, but we paid it without a single complaint because we wanted to maintain a good relationship. However, we draw the line at the dealership’s negligence costing us $4,000. When we purchased our car, we made it explicitly clear that a specific federal tax credit was a material, deciding reason for our purchase. The sales team assured us we had all the necessary paperwork in our folder to submit to the government. That was completely false. Hudson Nissan refused to perform a legally required, 5-minute administrative task on their end to register the sale. Because of this missing government form, our tax return was rejected, and we are now out $4,000. We tried to make it as easy as possible for them to fix. Last Saturday, we physically brought them exact, step-by-step instructions on how to quickly register the sale online. Our saleswoman told us it was their busiest day, everyone in the finance department was "too busy with new sales," and we should come back Monday. (Message received: if you aren't actively handing them money today, you aren't a priority). We respected their time and returned Monday afternoon. We were handed off to the General Sales Manager, Jeff Jacobs. Instead of taking five minutes to help a returning customer fix a paperwork error, Jeff gave us the ultimate runaround. He confidently gave us factually incorrect information about the vehicle we purchased, claiming it didn't qualify because it "wasn't made in America" (which is completely false for the specific used-car program we bought under; you would think a General Sales Manager would know the rules for his own inventory). He acted like he had never heard of this standard government procedure, promised to "elevate the request," and sent us on our way. It is now a full week later. Jeff has completely ghosted us. No call, no update, no resolution. Regardless of the car you're buying, you need a dealership that understands the required legal paperwork and supports its customers when mistakes occur. Hudson Nissan does not. Until Jeff Jacobs and his management team decide to take five minutes to do the right thing and process our paperwork, I strongly advise taking your hard-earned money elsewhere. More

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Always friendly folks. I’ve been coming here since they opened and I won’t go anywhere else. I’ve been coming here since they opened and I won’t go anywhere else. More

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Kevin in finance was amazing! Appreciate all his help! I saw the car online, came to the location, test drove and I've been loving every since. I had a small issue, he assisted a Appreciate all his help! I saw the car online, came to the location, test drove and I've been loving every since. I had a small issue, he assisted and got it taken care of! More

by DANIELLENEAL90 Verified Customer Verified Customer

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Very professional very informative not pushy answered every question I will always use Hudson Nessan Summerville every question I will always use Hudson Nessan Summerville More

by gingeratwell Verified Customer Verified Customer

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Awesome job didn’t have to wait long for vehicle to be ready and cool ready and cool More

by candidobp47 Verified Customer Verified Customer

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Was not should a picture or video of the “recommended” repairs. Have purchase from Hudson and service all 3 cars there and this time was offered no good will. I will not be using this dealer for future se repairs. Have purchase from Hudson and service all 3 cars there and this time was offered no good will. I will not be using this dealer for future service and I will be purchasing another nissan rogue from another nissan. Dealership. More

by fnuoutsider Verified Customer Verified Customer

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Hudson Nissan services most brands so I was able to get my Ford F-150 a new fuel pump with no problems. They did a great job, at a fair price and finished on time. Could not ask for more my Ford F-150 a new fuel pump with no problems. They did a great job, at a fair price and finished on time. Could not ask for more More

by RKH Verified Customer Verified Customer

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Customer service was effective, and efficient. Staff was kind, and informative with the process of me purchasing my car. Very professional. Staff was kind, and informative with the process of me purchasing my car. Very professional. More

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Was met by an associate as soon as I pulled into the dealership. Confirmed my appointment and took the vehicle right away. Time estimate given was very close to the actual finish time. Will do business dealership. Confirmed my appointment and took the vehicle right away. Time estimate given was very close to the actual finish time. Will do business again! More

by MEDICDEN Verified Customer Verified Customer

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They were extremely nice, and they paid attention to detail. And they were'r eager to help us with everything or any issue that we had. We had a very pleasant experience and that made the wait time go detail. And they were'r eager to help us with everything or any issue that we had. We had a very pleasant experience and that made the wait time go by a lot faster. We'll definitely come again More

by Clyde12316 Verified Customer Verified Customer

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