JEFF JACOBS | Page 8

I recently had the pleasure of visiting Hudson Nissan of Summerville and my experience was excellent. I inquired about having much-needed brake service on my non-Nissan auto, and I can tell you the custome Summerville and my experience was excellent. I inquired about having much-needed brake service on my non-Nissan auto, and I can tell you the customer service is truly outstanding. From getting an estimate, to check-in, and throughout the whole process, Ashley and Kevin of the Service Department are truly amazing. I will definitely be going back on future maintenance needs, and I highly recommend Hudson Nissan. On a separate visit Duri and Jeff were very knowledgeable and informative when I showed interest in some of the many vehicles for sale. More

Report | Print

This dealership has always provided me with good service. I am able to get an appointment when I need it. I am able to get an appointment when I need it. More

by BSMAIL Verified Customer Verified Customer

Report | Print

Duri was Fantastic. She even drove down to West Ashley to pick up a car i noticed on a Sunday night that woukd have replaced something in the Summerville Dealership tha She even drove down to West Ashley to pick up a car i noticed on a Sunday night that woukd have replaced something in the Summerville Dealership that just sold late over the weekend. She is beyond thorough, warm and patient - She us Fantastic ! Kudos to her Mgr. Justin who was just as attentive and on top of my account. Great Team Work !!! More

by mfitzpatric Verified Customer Verified Customer

Report | Print

Car has continued to have nothing but problems since the first week. I'm still forking out money on repairs. You sold me a lemon car. I thought hudson was a reputable dealership, but it obviously is not. I first week. I'm still forking out money on repairs. You sold me a lemon car. I thought hudson was a reputable dealership, but it obviously is not. I wouldn't recommend anyone buy a car from here. I traded you a reliable car and got this lemon that's just sitting and can't be driven. More

by PRECIOUS_1 Verified Customer Verified Customer

Report | Print

Exceptional service! Justin and Tom were wonderful to work with and did a fantastic job helping me find my perfect vehicle. Justin and Tom were wonderful to work with and did a fantastic job helping me find my perfect vehicle. More

by SPROUSE_SAMANTHA Verified Customer Verified Customer

Report | Print

I would recommend the dealership. But my salesman…..NO!!! I have been waiting since March 2025 for a salesman by the name of Angel Velazquez to give me a call back about the windshiel But my salesman…..NO!!! I have been waiting since March 2025 for a salesman by the name of Angel Velazquez to give me a call back about the windshield in my car and it is July 5, 2025 and I have yet to hear from him. I’ve called numerous times, sent emailed and texts and to no avail have I gotten a response. As of June 2025, I have had my car in to be service, spoke with the service manager by the name of Derek Randall. He promised me that my salesman would reach out to schedule a date for my windshield to be replaced. That’s been since June 2025. NO ONE has called, email or texted me. It’s now July 5, 2025 and I haven’t heard from anyone at the dealership this is a big disappointment to me. Because I trusted the salesman, who guaranteed me that he would’ve had my windshield replaced and I haven’t. I’m POSITIVE he’s received his commission, So the xxxx with the customer!!!! More

by tammyrmajor523@yahoo.com Verified Customer Verified Customer

Report | Print

The service on my truck was completed as expected. They did a very good job of informing me of what needed to be done. It did not take but less than a day to have the problem repaired by Hudson Nissan They did a very good job of informing me of what needed to be done. It did not take but less than a day to have the problem repaired by Hudson Nissan in Summerville and was very pleased with the outcome, my truck is running very well and I would recommend them to anyone that owns a Nissan or who is wanting to get into a Nissan. More

by saltwater71 Verified Customer Verified Customer

Report | Print

Even though I arrived at the dealership right before closing, Ashley still took the time to find out about the issue I was having. She checked in the car and had someone work on it the next day. I appre closing, Ashley still took the time to find out about the issue I was having. She checked in the car and had someone work on it the next day. I appreciated her time and efforts. More

by jeniferlong16 Verified Customer Verified Customer

Report | Print

Great to work with and service staff is knowledgeable and informative overall enjoyed dealing with rhem informative overall enjoyed dealing with rhem More

by Jim Verified Customer Verified Customer

Report | Print

I am writing to express my profound dissatisfaction with the car buying experience I encountered at Hudson Nissan of Summerville. Having purchased over 15 vehicles in my lifetime, I can confidently say this the car buying experience I encountered at Hudson Nissan of Summerville. Having purchased over 15 vehicles in my lifetime, I can confidently say this has been the worst experience to date. My wife recently bought a 2021 Mustang Mach-E with only 13,000 miles. During our test drive, we noticed a cosmetic issue with the passenger side mirror. We promptly informed our salesman, who brought the used car manager to assess the situation. He agreed to have the issue fixed and assured us that we could coordinate the repair with our local Ford dealership, with the costs covered by Hudson Nissan. However, after the purchase, we were informed that we needed to return the vehicle to their dealership for the repair, which required a three-hour round trip. Reluctantly, we agreed, eager to have the issue resolved. On Saturday, March 1st, we spent the entire day at the dealership, from opening to closing, waiting for the repair to be completed. Unfortunately, we received no updates on the status of our vehicle. When the technician finally completed the work, he informed us that the sensors had been damaged during the mirror installation and that the car would need to be taken to a Ford dealership for recalibration. It became evident that the delay was due to their attempts to rectify their own mistakes, which were ultimately unsuccessful. Following the technician's instructions, we took the car to our local Ford dealership for further assessment. They diagnosed the problem as a faulty $3,000 module that needed replacement. However, Hudson Nissan refused to cover the repair costs, claiming they did not believe it was the module. They also requested that we pay for the diagnostic fee of nearly $400, promising reimbursement, which has yet to occur (22 days later). A representative from Hudson Nissan suggested we take the car back to their local Ford dealership for reassessment, which would again require a three-hour round trip. To their credit, after some negotiation, they agreed to pick up the vehicle for repairs. However, they stated that this would take almost two weeks. During this time, my wife continued to drive the car to work, as we only have two vehicles. Unfortunately, she was left stranded on two occasions and broke down on the side of the road three times. After the third breakdown, I intervened and called the dealership myself. They finally agreed to have the car towed to their facility for repairs on March 13th. As of today, March 27th, we have yet to receive any updates regarding the status of the vehicle. Each time my wife calls, she is met with vague responses or assurances that “it should be done next week.” They have had the car for two weeks, and the necessary part is readily available, yet no one has provided a satisfactory explanation for the delay. The lack of accountability from the dealership has been incredibly frustrating. Each time my wife reaches out, she receives no concrete answers. This has been the most unprofessional experience I have ever encountered at a dealership, and I feel compelled to report this issue to the Better Business Bureau in hopes of expediting the resolution of our car repairs. My advice to potential buyers would be to steer clear of Hudson Nissan of Summerville. More

Report | Print