JESSICA SANTANA | Page 12

The Excellent customer service and courteous staff and timely service. Pre and post calls to check on the customer was exceptionals. timely service. Pre and post calls to check on the customer was exceptionals. More

by CRESCENCIO23 Verified Customer Verified Customer

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I brought the car in for oil change and tire rotation and told the guy that I will be right outside waiting for it, one and a half hours later I asked the guy if he knows how much longer it could take he and told the guy that I will be right outside waiting for it, one and a half hours later I asked the guy if he knows how much longer it could take he told me to ask the service representative, when I asked her the status of the car she responded asking my name and the car information while holding the paperwork in her hands and said that nothing was done for the car because she couldn’t find me and didn’t know what to do with the car. I asked her why she didn’t call or text me she said that she called me and I showed the phone and said I never received a call or text from you after all her response was don’t worry I will have somebody work on it right now it only takes half an hour, over all it took 3 hours just for oil change. More

by ercanadam Verified Customer Verified Customer

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The dealership was understaffed. I had 2 issues with my first service and neither was completed to my satisfaction. I had 2 issues with my first service and neither was completed to my satisfaction. More

by glenbelekis Verified Customer Verified Customer

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Phillip and his team are awesome. While the showroom may not be the fanciest the product and service you receive is what really matters. And Phillip knows how to make you feel heard a While the showroom may not be the fanciest the product and service you receive is what really matters. And Phillip knows how to make you feel heard and appreciated. More

by ESTANISZEWSKI Verified Customer Verified Customer

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Add add add Much too long for an oil change if I had an appointment appointment More

by BERKOWITZ625 Verified Customer Verified Customer

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Service was terrible. Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listen Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listens to the clients but others don’t. When I asked the questions the guy I think he is the general manager he wasn’t even pay attention to what I said and keep saying no. Mechanics are very rude also. More

by RONNIE9324 Verified Customer Verified Customer

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I love the service bayside genesis service gives, this is my fourth car from Hyundai and been in many service center in New York City. my fourth car from Hyundai and been in many service center in New York City. More

by llhundupl Verified Customer Verified Customer

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Mark was very knowledgeable and professional. Excellent in patience. Genesis is great and excellent car Excellent in patience. Genesis is great and excellent car More

by blhargrove0402 Verified Customer Verified Customer

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Jessica the service advisor was fantastic and went above and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a b and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a bit of an emergency and she provided above excellent customer service to make me feel comfotable and to get me in and out of there in the fastest time which she did. I really appreciated all of her efforts. More

by BCACIOLA Verified Customer Verified Customer

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Great service you should give Jessica a raise thank you very much Stephen a shack very much Stephen a shack More

by shack8216 Verified Customer Verified Customer

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