JESSICA SANTANA | Page 22

Service advisor Jason Watkins was extremely rude and inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am ab inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am about how long I’ve owned my vehicle, and did not provide any ounce of customer service or support. Jason should be removed from his position immediately. If it were not for the experienced service advisor, Jessica Santana, I would be much more irate. She treated us with respect and actually explained the work that was performed and what needed to be done with another appointment. By far the worst experience I’ve had at a service department, no thanks to Jason. More

by Jason Needs to Go Verified Customer Verified Customer

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Everything was done as promised. Jessica was in contact with me before and during the job. Thank you. Jessica was in contact with me before and during the job. Thank you. More

by ZEVFELD Verified Customer Verified Customer

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It was a positive experience. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. More

by EDB115 Verified Customer Verified Customer

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Jessica was so wonderful and the gentleman who fixed my car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen t car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen to me ma'am" on the phone to a question I was asking. It made me want to cancel my appointment as a client should not be spoken to that way. She should not be working on the front end/interacting with customers. More

by Samantha Verified Customer Verified Customer

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This dealership is the worst I ever been in for service. My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I had to get a tow truck and take it to my mechanic and take care of the job a dead battery which is under the warranty. I had to pay it out of my pocket. I hope I get reversed. More

by WHIZZJANITORIAL Verified Customer Verified Customer

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One of the better Hyundai Service Centers in the area. CS reps don't pressure you and are very accommodating. CS reps don't pressure you and are very accommodating. More

by rcbori62 Verified Customer Verified Customer

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They don’t have a large modern waiting room with amenities and they don’t have a huge garage or convenient parking. BUT, they do have friendly open reps who clearly communicate services and pricing amenities and they don’t have a huge garage or convenient parking. BUT, they do have friendly open reps who clearly communicate services and pricing and that’s more important every day of the week. More

by BPNYDESIGN Verified Customer Verified Customer

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The one issue I had was that in changing the fuse they had to disconnect the battery and did no attach a car memory save which provides a power source for a car independent of the regular car battery. Th had to disconnect the battery and did no attach a car memory save which provides a power source for a car independent of the regular car battery. This memory saver would have provided the power needed to keep my car's XM and radio settings intact and saved me one big hassle in getting them back, which I still have not yet been able to finish. This is why I gave one "good" response instead of all "very good" More

by batt90 Verified Customer Verified Customer

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Needed to perform warranty work and Jessica was able to get an appointment around my schedule. Was able to come in and have work done very quickly. get an appointment around my schedule. Was able to come in and have work done very quickly. More

by CC Verified Customer Verified Customer

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They were very friendly and my services were completed quickly. The staff was very professional quickly. The staff was very professional More

by savanna8901 Verified Customer Verified Customer

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