JESSICA SANTANA | Page 41

Jessica was kind, thoughtful and attentive to us AND our car needs equally! I’m every way she went the extra mile. At the end of the business day, she stayed behind after everyone left and walked me to vehi car needs equally! I’m every way she went the extra mile. At the end of the business day, she stayed behind after everyone left and walked me to vehicle. More

by LIFEONPURPOSERC Verified Customer Verified Customer

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Very kind, sweet and they did a great service. They have suca a nice and good attitude. They have suca a nice and good attitude. More

by Yeonwoo Emily Verified Customer Verified Customer

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Very professional. Had me in and out. Jessica the girl who took care of me was very professional and pleasant to work with. Had me in and out. Jessica the girl who took care of me was very professional and pleasant to work with. More

by ejaz1 Verified Customer Verified Customer

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No comment but I will say Simon. Who is my dealer and Jessica? Who is my mechanic are the best people that I will? And will go to And trust Who is my dealer and Jessica? Who is my mechanic are the best people that I will? And will go to And trust More

by MICHAELLABANICH1972 Verified Customer Verified Customer

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Doesn’t service electic. Poor service when bought from other dealer. Kept car to long Poor service when bought from other dealer. Kept car to long More

by Ben Livian Verified Customer Verified Customer

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Appointments take a month or more to make online. Several cases of paperwork are an eye sore in the middle of the waiting area. It's a bit far from my house. No refreshments like donuts or sandwic Several cases of paperwork are an eye sore in the middle of the waiting area. It's a bit far from my house. No refreshments like donuts or sandwiches or candy/soda machines available for the customers waiting. Charges a lot for labor and parts. Chairs are comfortable and TV is a big flat screen with cable. Advisor is nice, professional, and accommodating. Long wait times. More

by MOJR2019 Verified Customer Verified Customer

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Jessica is fantastic as well as the staff. Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was t Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was told I was entitled to, cost me $375.00. The explanation was that the brakes were free but not the liners. This is misrepresentation and I feel I should be reimbursed. This was truly disappointing, but because I want to drive a 100% safe vehicle I felt forced. More

by RAYKALISH Verified Customer Verified Customer

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Jessica is great and deserves highest marks but the facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. More

by wesleyjpaul Verified Customer Verified Customer

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I dropped off my car for a check engine light that came on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day t on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day to call Star Hyundai Service. When I called the receptionist told me" I can not park the car on the street/(public street)". I said "you do not tell me where I can park the car on public street". My son went to drop off the keys and fill out the service report. A few days later. I called Star Hyundai said the repair is under warranty. So they replace a Knock Sensor. I picked the car up on July 10th. My son drove the car 15 feet the check engine light came back on. We drove the car back in the service. So from that time on I sent emails to the Service Mgr. for any updates. The responses from the Service Mgr. was rude. Sometime later the service Mgr. ended her email. For me to pick up the car and take the car to another dealership. Which is not what I expected to hear. Later the Service Mgr. told me that they need a tool to check the engine light issue. And after 2 weeks go by. I had to email the Service Mgr. again for any type update. She replied that the part the have is not the part they need. That they need to get another part. And they will not buy that part so they check the problem with my car. I was on vacation when I received that email. (total of 3 weeks in the service center) I went to pick up the car on August1,2023. The service advisor claims they can not order the part. The decision came from there upper management. Which seems strange. That a dealership service center does not want to fix a car. We received the car and the driver side window was slightly opened. I tried to close the window. It did not go up or down. So I had my son go get the service advisor. When I drove the car into the service center. She explained they do not touch the drivers side windows. But I explained that Star Hyundai had my keys for 3 weeks. That they are responsible for the car and any thing that's happens to it. They stated again. They worked on the engine and did not open the window. Then my son pointed out that every car being serviced has the drivers side window open. I showed them that they try to have the employees close some of the windows. But it was too late I saw the windows open on the cars in the service center. Also had a dashcam. It shows the car going into the service center. It also shows that car was just being moved around. Not to being serviced at all. And the best is the dashcam has audio. You can hear all the noise when the driver side window is open. So Star Hyundai Service Center lied about opening my window. More

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It takes more than a min to to get an appointment for a routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make an appointment in a reasonable time; drop my car off and speak with a service rep quickly, and then leave so they can take care of the car and I can take care of things on my plate. I don’t want to sit around waiting. And this is the third or fourth appointment in a row (all routine appointments on a new car) where this has happened. I would not buy a car from them again. More

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