JESSICA SANTANA | Page 50

Jessica Santana's professionalism and customer service were outstanding. I brought the car in for a recall which I was going to wait for 9:40 AM. Jessica notified me that the job was going take 5 to 6 h were outstanding. I brought the car in for a recall which I was going to wait for 9:40 AM. Jessica notified me that the job was going take 5 to 6 hours to complete. It was the first night of Passover for me and I said that we should cancel the fix and I will reschedule the fix. She suggested that I leave the car overnight and would give me a lift home. Two problems were solved for me. Getting the car fixed and not having to pick it up that night. She provided great customer service and an awesome solution. Please contact her manager Zack L about this review. More

by thehitman Verified Customer Verified Customer

Report | Print

Manager Phil and Simon are excellent Manager's who make you feel welcome whenever you come in you feel welcome whenever you come in More

by DJCATMAN Verified Customer Verified Customer

Report | Print

the service was done quickly and accurately, very happy with the experience overall and would reccomend with the experience overall and would reccomend More

by BTUCKER99 Verified Customer Verified Customer

Report | Print

Great experience. Convenient and pleasurable all around. Staff was friendly and efficient. Would recommend to anyone Convenient and pleasurable all around. Staff was friendly and efficient. Would recommend to anyone More

by PLAYER3114 Verified Customer Verified Customer

Report | Print

Driver side seat had to go back and forth to get repaired way too many times. For some reason they refuse to order a new seat and try repairing the same seat three times which failed until there were forced way too many times. For some reason they refuse to order a new seat and try repairing the same seat three times which failed until there were forced to order a new seat but only order the back part of the seat, not the whole seat assembly. Sunroof and dome light assembly was ordered back order. A new assembly was installed and was defected when I went back and had them replace it with another new model. It happened to be the wrong assembly for the wrong vehicle. However, at this point I will take my c losses and just deal with it because I would rather have something that works even though it is not the right type for my vehicle. More

by spiroelectric Verified Customer Verified Customer

Report | Print

Very reliable and everyone was very friendly Good service and quality work Explains the work and makes you understand what has to be done service and quality work Explains the work and makes you understand what has to be done More

by dajojiman Verified Customer Verified Customer

Report | Print

My experience with the staff was pleasant. The staff was professional and prompt and well prepared with information. The staff was professional and prompt and well prepared with information. More

by VTIRADO812 Verified Customer Verified Customer

Report | Print

Great service, unbearably long wait time for service. Perhaps this dealership is double booking customers. Perhaps this dealership is double booking customers. More

by lmastrogiorgio Verified Customer Verified Customer

Report | Print

I had a very pleasant experience this time around at Star Hyundai. Jessica Santana was very knowledgeable about her responsibilities and gave me assurance my car would be ready on time. It was, 15 minutes ea Hyundai. Jessica Santana was very knowledgeable about her responsibilities and gave me assurance my car would be ready on time. It was, 15 minutes early. Car was returned as I gave it to them and mechanics performed their job well. More

by ottojayski Verified Customer Verified Customer

Report | Print

Thank you. I had a great service experience. I would probably do my next service here. I had a great service experience. I would probably do my next service here. More

by DANIELLAIMANI Verified Customer Verified Customer

Report | Print