Dealership Experience
7 yrs, 11 mos
Industry Experience
11 yrs, 8 mos
Languages Spoken
English
901 Reviews
Write a Review901 Reviews of JESSICA SANTANA
December 10, 2021
Had 2 recalls completed.Original est.time to complete was 2 hrs to my surprise I was on my way in under one hour.The tec also showed me two repairs that should be done ( no pressure).I will return to have th 2 hrs to my surprise I was on my way in under one hour.The tec also showed me two repairs that should be done ( no pressure).I will return to have these problems resolved.Thank You More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
December 10, 2021
Friendly service, clear communication, decent turnaround time. Honest, hardworking staff, great job. I usually walk in Kissena Park nearby to pass the time while my car is being serviced. time. Honest, hardworking staff, great job. I usually walk in Kissena Park nearby to pass the time while my car is being serviced. More
December 10, 2021
Friendly, pleasant staff. Waiting area was comfortable. Technicians addressed the reason the car was brought in for service, performed the requested maintenance, and I was on my way in a reasonable time. Technicians addressed the reason the car was brought in for service, performed the requested maintenance, and I was on my way in a reasonable time. More
December 07, 2021
As always, I was very satisfied with the servicing of my vehicle. I especially appreciate the expertise from Jessica Santana, the customer service specialist. She is very knowledgeable and so pleasant to de vehicle. I especially appreciate the expertise from Jessica Santana, the customer service specialist. She is very knowledgeable and so pleasant to deal with. Although I had a lengthy wait, I understood that my vehicle was thoroughly checked, and I felt confident that I was leaving in a safe car. Thank you. More
Other Employees Tagged: Phillip Robinson
December 02, 2021
Everything was good, but it's a shame that I waited almost 5 hours because I didn't know the time required. If the advisor had told me the estimated time, I would have spent it somewhere else. In add almost 5 hours because I didn't know the time required. If the advisor had told me the estimated time, I would have spent it somewhere else. In addition, I think the lady at the front desk needs to talk kindly. She's too blunt. More
Other Employees Tagged: Mark Stechel

