JESSICA SANTANA | Page 85

Jessica Santana is really a Vital asset to the Hyundai family. She is above excellent with the customers and staff a like. A breath of fresh air.... She is so awesome that whenever I go to the service family. She is above excellent with the customers and staff a like. A breath of fresh air.... She is so awesome that whenever I go to the service center now I bring food for one and all. My small way of saying Thanks for a amazing place that caters to their customers!!! More

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This is my Yelp review:I am actually giving them a ZERO This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when I leased a new Hyundai Tucson. After three years, the mileage was so low we decided to buy the car at lease end, in January 2021. That same month, because we were coming up on 30K miles, we got an email from Star about the routine 30,000 mile maintenance. So, we brought it to Star Hyundai Service. There was also a factory recall on the ABS system. I also asked them to check a clicking sound. To my surprise (and not theirs- it is all over the internet) they told me my engine was blown and needed to be replaced, under warranty. Turns out that metal shavings were left in the engine during the manufacturing process which shreds the inside. They had my car for almost TWO MONTHS, waiting first to GET the engine from Hyundai, then to install it. I was repeated told there were three engines to be installed in front of you...there's only two in front of you...sorry there's two in front of you (TWO? last week it was only one)! Why are so many engines blown on low mileage cars???? No answer from them... Today, they called and said my car was finally ready. When I went to pick it up, there was no urgency. I was late to work, so I signed the papers and left. After looking at the bill, the engine and recall were covered under the warranty, BUT, THEY STILL CHARGED ME ALMOST $500 BUCKS FOR THE 30K MAINTENANCE!!! A TUNE-UP? ON A NEW ENGINE? ADDING COOLANT? LABOR CHARGES? REALLY? WHY WOULD A NEW ENGINE NEED A TUNE UP? Their short term greed lost me as a long term customer. More

by Bob H. Verified Customer Verified Customer

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Excellent and efficient service. I recently was there for an oil change. The staff, Jessica and Mr. Singh were polite and the service was efficient. The waiting area had been recently renovated and enhanced an oil change. The staff, Jessica and Mr. Singh were polite and the service was efficient. The waiting area had been recently renovated and enhanced making with sufficient seating and condiments for customers awaiting their vehicle to be serviced. More

by m&mkat Verified Customer Verified Customer

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Jessica is very customer oriented. Great people skills. I will always ask for her. Listens to customers problem’s with their vehicles. Unfortunately my car issue wasn’t resolved no fault to Jessica. Thank yo will always ask for her. Listens to customers problem’s with their vehicles. Unfortunately my car issue wasn’t resolved no fault to Jessica. Thank you More

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Appointment setting is topnotch , I was able to add services after 2 days of set appointment Service advisor knowledgeable Distance from work and home is short services after 2 days of set appointment Service advisor knowledgeable Distance from work and home is short More

by rafzcostes Verified Customer Verified Customer

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Jessica was awesome, and very helpful. Thanks!Not to Jessica was awesome, and very helpful. Thanks! Not to get anyone into trouble but the person behind the desk in the waiting room could use some cust Jessica was awesome, and very helpful. Thanks! Not to get anyone into trouble but the person behind the desk in the waiting room could use some customer service etiquette. More

by al.parlan Verified Customer Verified Customer

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Service was on time, explained well and very cost friendly. Jessica my service agent was amazing as always. She is the best part of the service and manages the process well. friendly. Jessica my service agent was amazing as always. She is the best part of the service and manages the process well. More

by PATSAUL Verified Customer Verified Customer

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Great service, they kept me in the loop when they were running behind. They paid attention to my needs and gave great options. Always professional and courteous. running behind. They paid attention to my needs and gave great options. Always professional and courteous. More

by LORDBAH Verified Customer Verified Customer

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Ease of appointment....Friendly service area where distance was kept and everybody wore masks... and prompt good service. Thank you and I hope I now have 25 words distance was kept and everybody wore masks... and prompt good service. Thank you and I hope I now have 25 words More

by heyshortie Verified Customer Verified Customer

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Easy check in process. Work completed when promised. Recommended additional work and completed during this appointment. Additional work completed within promised timeframe. Waiting room not over crowded Recommended additional work and completed during this appointment. Additional work completed within promised timeframe. Waiting room not over crowded. More

by DDOWNSNYC Verified Customer Verified Customer

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