JJ Vock

INFINITI Of Orland Park responded

Wow, thank you so much for this incredible review! We're thrilled to hear that your experience with us was phenomenal and that JP went above and beyond to assist you with your vehicle purchase. It's wonderful to know that his sincerity, commitment to quality service, and dedication to ensuring your satisfaction made such a positive impression on you. We truly appreciate your trust and your willingness to refer your family and friends to INFINITI Of Orland Park. Rest assured, we will pass along your kind words to JP and our team. We're delighted to have earned you as a lifetime customer, and we look forward to assisting you and your referrals with all of your automotive needs in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly. We're sorry to hear about the delay in receiving a call back and the extended wait for your vehicle's service. Providing timely and efficient service is our priority, and we regret that we fell short of meeting your expectations in this instance. We understand your frustration regarding the part delay and the lack of a loaner vehicle option. Please know that we take your feedback seriously and will work to improve our processes to ensure better communication and service moving forward. We appreciate your patience and understanding, and we're here to assist you in any way we can. Please feel free to reach out to discuss your concerns further, and we'll do our best to resolve them to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team, from our General Manager to our Sales Manager, and especially with Victoria Kendra. Providing friendly and courteous service is at the core of everything we do, and it's fantastic to know that our team made you feel welcome and valued throughout the entire process. Victoria's dedication to ensuring your comfort and ease during the process is commendable, and we're delighted that she was able to assist you effectively. We'll be sure to pass along your kind words to Victoria and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust in choosing Zeigler for your car needs. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We are thrilled to hear that your experience with us was the best you've ever had with a dealership. Providing excellent service and making the car-buying process easy and informative are our top priorities, and we are delighted that we exceeded your expectations. Your satisfaction and recommendation mean the world to us. We genuinely appreciate your trust in us and look forward to welcoming you back to our dealership in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your positive experience. We can't wait to serve you again soon! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the service at our dealership and that Justin provided excellent care for your car. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you encountered during your visit to our dealership. We deeply value every customer's time and understand the importance of respecting personal commitments, such as putting your children to bed. The behavior you described is unacceptable and does not align with the high standards of professionalism we strive to uphold. We regret any frustration or dissatisfaction caused by this interaction. Please be assured that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If there's anything further we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park