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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,045 Reviews
We’re excited to announce that our dealership has relocated! You can now visit us at 8550 W 159th Street, Orland Park, conveniently inside Zeigler Nissan of Orland Park. Our team is ready to provide the same exceptional service and expertise you’ve come to expect, now from our new, modern location. Stop by and let us help you find your perfect vehicle or take care of all your service needs!
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8550 W 159th Street

Orland Park, IL

60462

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Showing 1,045 reviews

June 29, 2026

Service Advisor was great! !! The new location is a major step down in ambiance etc., feels like your at a Nissan dealership and NOT AN INFINITI dealership, which greatly takes More

by Back on Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Murad Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2026

Adam was great. He kept me informed about my car. He explained everything that was going to happen. More

by CHEEFUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murad Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with INFINITI of Orland Park! Adam will appreciate your kind words.

June 19, 2026

Pleasant repair experience. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious. More

by JAMESWJACKSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murad Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

INFINITI Of Orland Park responded

JAMES, thank you so much for your wonderful review and sharing your experience! We really appreciate you! Kind regards, INFINITI of Orland Park

June 15, 2026

My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in fin More

by Jmstylz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

INFINITI Of Orland Park responded

Jmstylz, I highly apologize for your whole experience. This isn't the level of service we strive for. I don't have your information based off of your profile here. Your feedback has been shared with management. If you would be open to it, could you please contact Austin Polcyn, Service Manager directly to discuss and make things right? Kind regards, INFINITI of Orland Park 708-403-4700

June 02, 2026

Next day service is scheduled and service appointments are on time. Excellent communication with service department. More

by SLYNNASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

INFINITI Of Orland Park responded

SLYNNASH, we are delighted to hear you had a positive experience with us and we appreciate you! Kind regards, INFINITI of Orland Park

May 21, 2026

This dealership is clean and spacious for their customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter. More

by Mzdimplez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murad Abdallah
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

INFINITI Of Orland Park responded

Mzdimplez, thank you so much for your wonderful review. We're happy to hear of your experience with us and look forward to seeing you again. Kind regards, INFINITI of Orland Park

May 19, 2026

The rep was very informational and patient was willing to answer my questions and give future recommendations on service More

by SHARESEHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam service advisor
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May 21, 2026 -

INFINITI Of Orland Park responded

SHARESEHAYES, thank you for taking the time to share your experience with us. We're happy to hear Adam was attentive and we really appreciate your business and 5-star review. Kind regards, INFINITI of Orland Park

May 17, 2026

no good customer service for people spending their hard earned money. Much deception going on More

by readingthewriting
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Moe Rashid
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Polcyn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shade Rashid
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

INFINITI Of Orland Park responded

readingthewriting, thank you for taking the time to write your review. I'm very sorry to hear you didn't have a positive experience. We strive for excellent customer service and transparency, and it appears we fell short. If you would be willing to discuss your concerns, please contact me directly. Daniel Bustamante, Director of Variable Operations INFINITI of Orland Park 708-403-4700

May 17, 2026

Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available More

by YOLANDABAYSBOOKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murad Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

INFINITI Of Orland Park responded

YOLANDABAYSBOOKER, thank you so much for your kind words! We're so happy to hear you received great customer service and were able to relax while you waited. We really appreciate your business and look forward to seeing you again! Kind regards, INFINITI of Orland Park

May 16, 2026

Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new More

by BANDES.BRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2026 -

INFINITI Of Orland Park responded

Brian, thank you for taking the time to share your experience. I sincerely apologize for the issues and frustration. I am looking into this and would really appreciate if you could contact me directly to come up with a solution. Kind regards, Austin Polcyn, Service Manager INFINITI of Orland Park 708-403-4700

May 18, 2026 -

BANDES.BRIAN responded

Called and left you a message on 5/18 at 1520

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