"BUYER BEWARE...BY FAR WORST DEALERSHIP EXPERIENCE"
Stay FAR away if you are looking for a reputable dealership! A quick google search will show several lawsuits against this shady business. Unfortunately, we were in need of a car immediately and did not have the time to do our research on dealerships. It has been nothing but problem after problem with this place. Check engine light came on after 100 miles were driven which indicates the battery was disconnected to reset the light temporarily. After many, many phone calls they said we could drop it off to have it fixed. Another 100 miles later, check engine light back on. At least 20 more phone calls and we were told they would take care of it. Dropped the car back off at the repair shop only to get a call from them saying the dealership won't give the ok for repairs and he needs us to get the car out of there! Now when we call, nobody is ever available to talk to us or they are on vacation. If you leave a message, they will not return your call. Further look at our paperwork and we see we were also charged more than what the car was listed for! The car won't even pass state inspection! It has been a month and a half of nothing but games from this place. Do yourself a favor and spend your hard earned cash at a reputable place. This place is exactly what people want to avoid and gives good dealerships a bad name!
I will update this review if we ever get all the issues taken care of.
"Peter and John made buying the Lexus an absolute pleasure!"
The customer service was first rate. John explained all of the features of the vehicle. Peter took his time and went over all the paperwork in great detail. This has been the best buying experience I have had.
"John is a really nice guy!"
We immediately were treated like family by John D. He helped my daughter and I find
the perfect auto. Smoother than any other dealer I have been to. Thank you!
I met with John first then Gary later in the buying cycle. It was a smooth, no stress, no hassle, buying experience. They where both professional and friendly. I would definitely look these guys up on my next car.
"No pressure great price"
Price was great along with the two salesman John and Gary. Why would you buy a car anywhere else!!!
John and Gary were a pleasure to work with.
"To the point"
John was great. He heard what we wanted and got us right to it. He made us feel right at home along with the financial team and we couldn't have been happier.
Other Employees Tagged:
My husband and I had a great experience. The sales persons were very knowledgable and helpful. I would recommend friends and family. I will also be a returning customer in the future... You guys rock!!!
"Richard Catena is Amazing !"
Dealer was extremely helpful in finding the car I was looking for and helping me with everything I needed. Gary was especially helpful and fun to work with. Will definitely be going back to Richard Catena Auto for my next car.
We would like to thank our salesman Gary for being so friendly and so honest we us.
Everyone in the dealership was down to earth ,we had a not so good experience in the past when we bought our cls 500 mercedes, we just trade it for the glk and we were not push to buy anything that we didn't want.
"Great customer service. "
I would definitely recommend this dealership!! They are very customer friendly and truly care about their customers. Everyone there was very friendly and willing to help.