JOHN KOVACH | Page 3

"Dealership was a pleasure to deal with. They went out of..."

- DMAKUTZ Verified Customer

Dealership was a pleasure to deal with. They went out of there way to help us find the right vehicle for our needs. We live in Racine and the salesperson, Devin Behling kept us updated on every aspect of the purchase.

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"We are very happy with the truck even though there was a..."

- Martin Verified Customer

We are very happy with the truck even though there was a delay on getting the title. The communication was initiated by the customer not the dealership. I welcome a person to person follow up.

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"Had a really good experience getting my car there. Jorge..."

- Jenny H. Verified Customer

Had a really good experience getting my car there. Jorge and Phillip were great to work with. They were very helpful and answered all my questions regarding the car and the warranty. Great customer service!

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"Great Deal !!! Great People !!!! Bought the car used but..."

- 72BADRAT Verified Customer

Great Deal !!! Great People !!!! Bought the car used but the people at the dealership made it easy !! I definitely would buy again -- it was easy !!

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I had an issue with a used car I purchased back in February, 2020. I wrote a letter of complaint to them in May, 2020. Unfortunately, I put the wrong zip code on this letter so they didn't receive it....my fault. However, they called me after I reported to DealerRater and John Kovach offered an extremely fair compensation for my car troubles and repair. My faith in Griffin Ford is totally restored and they now have a lotal customer for life! Jim Carlson

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"Overall, pleased with the cars and the persons I dealt..."

- M Verified Customer

Overall, pleased with the cars and the persons I dealt with. Very pleased they fixed an obvious mechanical issue to help close the deal. Upset to find out days later they sold me a car with 4 snow tires in the middle of June with no disclosure. Had to find out in tire shop with leaking tires due to excessive cracking. Dealer never returned my calls to discuss.

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"Good place to buy a car. I have bought three vehicles..."

- LBORESON Verified Customer

Good place to buy a car. I have bought three vehicles from them. Everyone that I have dealt with there is always friendly and helpful

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Yeah let’s not talk about how my Experience went spending 9000 dollars on a truck that needed another 5000 in work my truck has been in the shop for over a month of the two and a half months I’ve owned on top of the 1000 in parts I had to foot the bill for the sales department took care of me great but service couldn’t tell you why they know absolutely nothing about my truck and yes the dealer took care of it but not after I had to take at least 8 trips to Waukesha which is a 45 min drive for me to drop it off then told me they couldn’t give me a rental big enough for my kids and dog then on top of that probably around the 5th time of taking it in wanted me to foot the bill for a rental come to find out the heads where completely shot the a/c system completely needed to be replaced and did I get a single bit of compensation for driving 45 min one way to drop it off not once not twice but 8 times over a span of a month or so no then said after they fix the a/c they can’t afford to fix anything else on it it would be my problem regardless of what it is like it’s my fault it wasn’t inspected properly. Great sales team horrible service and customer service over all I only gave them two stars because they did fix my car but at what cost and for how long before something else breaks

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Caleb Very nice guy told him what I wanted he found me the perfect truck if he didn't have a answer to my question he immediately found someone who did

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Everyone was very polite and tried to quickly finish up on the paperwork. The finance and cashier were also very efficient. Love the car and would purchase from Caleb again

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