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JOHN TREMBLAY
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JOHN TREMBLAY | Page 25
Assistant Service Manager
Gettel Toyota of Charlotte County
1605 Tamiami Trail
Punta Gorda, FL 33950
244 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
32 yrs, 8 mos
Languages Spoken
English
244 Reviews
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244 Reviews of JOHN TREMBLAY
March 07, 2022
I arrived 15 minutes early for my 20,000 mile 2020 Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my vehicle needed both filters replaced. I was told that I had been texted a video, but it never arrived. Not by text, nor by email. My email obviously worked because I've been receiving "We want to buy your car" emails from this dealer even BEFORE the service was completed. I consider 2 hours without intermediate status updates to be excessive. It was obvious to me that too many vehicles had been put on the service schedule during my "service window." My vehicle overheated on the way home. I had been stuck in 6 miles of stop-go interstate traffic due to an accident. I turned off the AC and anything else I could think of in order to reduce the load. When I arrived home, I investigated and found that the radiator cooling fan was unplugged. How does that happen, when the plug has a locking mechanism? I had used Gettel for both the 15,000 and the 20,000 Highlander service. I will not recommend it. I will not be back. More
by fredryb
Verified Customer
Helpful 
March 03, 2022
I appreciate the attention given to my 2020 Toyota Avalon to perform warranty work. Parts arrived super fast, appointment made at my convenience and work completed with attention to details. Problem resolv to perform warranty work. Parts arrived super fast, appointment made at my convenience and work completed with attention to details. Problem resolved! Thanks. More
by ANNIEM1505
March 03, 2022
Ryan and the entire service dept is top notch, they listen and care about any issues I may have . listen and care about any issues I may have . More
by rickrogers22
Other Employees Tagged: Ryan Twogood
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