JOHN TREMBLAY | Page 25

My service rep was friendly, courteous, and listened to my needs. He communicated with me via and text to verify additional service and parts. A very good experience! my needs. He communicated with me via and text to verify additional service and parts. A very good experience! More

by seedickgrahamrun Verified Customer Verified Customer

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John Tremblay gave me a friendly greeting and followed up with a informative explanation of service to be done. with a informative explanation of service to be done. More

by yanko Verified Customer Verified Customer

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All were friendly and courteous. Reasonable offer made for 4 new tires and work completed in estimated time frame. Reasonable offer made for 4 new tires and work completed in estimated time frame. More

by Kayre Verified Customer Verified Customer

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Great service! Friendly people! Nice facility! Only wish I could have gotten my car cleaned by the Car butler. Friendly people! Nice facility! Only wish I could have gotten my car cleaned by the Car butler. More

by BRADDICK25 Verified Customer Verified Customer

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Get me and get me out. Getter appreciates their veterans. Could use more tables to sit at while waiting. Getter appreciates their veterans. Could use more tables to sit at while waiting. More

by BORKMD Verified Customer Verified Customer

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Effective services. Short wait. It is worth the time and effort to access your service. Short wait. It is worth the time and effort to access your service. More

by Jobenlane Verified Customer Verified Customer

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I arrived 15 minutes early for my 20,000 mile 2020 Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my vehicle needed both filters replaced. I was told that I had been texted a video, but it never arrived. Not by text, nor by email. My email obviously worked because I've been receiving "We want to buy your car" emails from this dealer even BEFORE the service was completed. I consider 2 hours without intermediate status updates to be excessive. It was obvious to me that too many vehicles had been put on the service schedule during my "service window." My vehicle overheated on the way home. I had been stuck in 6 miles of stop-go interstate traffic due to an accident. I turned off the AC and anything else I could think of in order to reduce the load. When I arrived home, I investigated and found that the radiator cooling fan was unplugged. How does that happen, when the plug has a locking mechanism? I had used Gettel for both the 15,000 and the 20,000 Highlander service. I will not recommend it. I will not be back. More

by fredryb Verified Customer Verified Customer

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It was very busy so had to wait quite a while for an oil change and tire rotation. Other than that it was fine. change and tire rotation. Other than that it was fine. More

by rtriulzi Verified Customer Verified Customer

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Ryan and the entire service dept is top notch, they listen and care about any issues I may have . listen and care about any issues I may have . More

by rickrogers22 Verified Customer Verified Customer

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I appreciate the attention given to my 2020 Toyota Avalon to perform warranty work. Parts arrived super fast, appointment made at my convenience and work completed with attention to details. Problem resolv to perform warranty work. Parts arrived super fast, appointment made at my convenience and work completed with attention to details. Problem resolved! Thanks. More

by ANNIEM1505 Verified Customer Verified Customer

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