JOSEPH WALKER | Page 2

Metro Honda responded

Hi, Thank you for your feedback, we’re so glad to hear that Josh has consistently taken great care of you and your family and helped with your fourth vehicle purchase at Metro Honda, and we truly appreciate your continued trust and loyalty. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for your feedback, we’re glad to hear your visit was fast, easy, and respectful and that you were in and out in less than two hours, and we truly appreciate your kind words about Honda vehicles and your support, and we look forward to serving you again at Metro Honda. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for your feedback, we’re glad to hear that Joseph was great to work with and made the process easy, straightforward, and efficient with no wasted time, and we truly appreciate your recommendation and your trust in Metro Honda. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Thank you for your feedback. We’re glad you had a good experience overall, but we understand it didn’t fully meet your expectations. We always aim to work closely with our customers and make sure everyone leaves 100% satisfied. We appreciate your honesty and will use your feedback as an opportunity to improve moving forward. Hope to work with you again in the future!

Metro Honda responded

Hi, We’re so glad to hear that Joseph made you feel comfortable and at home during your visit. It’s wonderful to know you’re very happy with your experience and that the trip from New York was worth it for you. We truly appreciate your trust in Metro Honda and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, We’re so glad to hear you had a positive experience at Metro Honda and that Joseph Walker was able to provide great support throughout your visit. It’s wonderful to know he helped you get into the car you wanted. We truly appreciate your 5-star rating and your trust in Metro Honda. We look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, We’re glad to hear our team’s hard work helped you secure the deal you were looking for. It’s always our goal to make the process as smooth and supportive as possible. We truly appreciate you choosing Metro Honda and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, We’re so glad to hear that Joe put in great effort and energy to help you get the car you wanted. It’s wonderful to know he made your experience a positive one and helped you find the right vehicle. We truly appreciate you choosing Metro Honda and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, We’re so glad to hear that Joe continues to treat you like family and consistently provides the kind of experience that keeps you coming back to Metro Honda. Building long term relationships and trust with our customers is incredibly important to us, and it’s wonderful to know Joe has done that for you. We truly appreciate your loyalty and recommendation, and we look forward to assisting you again in the future. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, We’re glad to hear that Joe provided a smooth and easy experience and helped get you into the car you wanted without any unnecessary back and forth. It’s great to know the process felt straightforward and comfortable for you. We truly appreciate you choosing Metro Honda and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda