JR Cajas

We didn’t get to buy our picked out car because it sold before we could get there and rather than let us drive an hour the salesman contacted me and cancelled. before we could get there and rather than let us drive an hour the salesman contacted me and cancelled. More

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The salesman was excellent but the others were a little arrogant. I didn't appreciate all the extra add ons. Our salesman helped to get them taken off. We wanted the vehicle and not all the excess expense arrogant. I didn't appreciate all the extra add ons. Our salesman helped to get them taken off. We wanted the vehicle and not all the excess expenses added on it. More

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Had a truck delivered late Monday 10/16/23. Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too a Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too and it just didn't want to go any further. Lord you would have thought I was cousin Eddie. Then was told someone will call me back. After three days I called to check when they would possibly be looking at it. Finally after leaving 2 messages going unanswered. I got ahold of the receptionist who gave me my assigned service writer/ sales person. This is Friday 10/20 finally they answered their phone. The service person proceeds to tell me I'm on "top of the queue" next diesel mechanic up.! I had pretty much given up and called another dealership 50 miles away who could have gotten to it in three days. Which would have been today. To make sure we were in the same page I asked top of the Queue what's that mean in terms of time. Wanted to make sure that way I didn't have to have it towed to the other dealership. Her words Monday, Tuesday next week. I'm like that's fine. Totally good with that. This is the next Wednesday and the first call actually from there is to tell me I'm three to four back on the queue which when asked again what's that mean in todays covert land lingo. 1 to 2 weeks out now. From next up to Lord knows when. I'm paying $450 out of my pocket just to get it away from Coverts which is what you should do if you are reading this. If it's going to be a month tell people. Like it or not let them make their decision from there. When someone presses you just be honest. I know we're talking car dealerships but car salesman and service writers today give vacuum and copier salesman of the past a bad name. And I hope more people read up before taking their vehicles there. More

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Took my truck down on a Monday morning for the right turn signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text w signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text was at home with the flu so I went and picked up my truck and I won't deal with these people anymore I'm not buying anything from them I'm not taking them anything they're not very good More

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I always come back. This is my 5 th vehicle. They treat me good and don’t pressure me into a sale. This is my 5 th vehicle. They treat me good and don’t pressure me into a sale. More

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Very nice and friendly and knowledgeable Very helpful went above and beyond Very informative and patient went above and beyond Very informative and patient More

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Dawn, in service, was great! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! More

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WE HAD PROBLEMS. SALESMAN DID POOR EXPLANATION ON CAR. WE HAD TO WAIT OVER 45 MIN. TO CLOSE. THE CAR WAS ADVERTIZED AS CERTIFIED PRE OWNED BUT THEY WOULD NOT GIVE ME SALESMAN DID POOR EXPLANATION ON CAR. WE HAD TO WAIT OVER 45 MIN. TO CLOSE. THE CAR WAS ADVERTIZED AS CERTIFIED PRE OWNED BUT THEY WOULD NOT GIVE ME CERTIFIED PRE-OWNED WARRANTY AS ADVERTIZED. THEY LATER AGREED TO CERTIFY CAR, I AM WAITING. THEY DID NOT HAVE SECOND KEY. THEY NOW AGREED TO SEND ME ANOTHER KEY. STILL WAITING More

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