JT Thompson

Dealership was great. Mike Jacobs was extremely knowledgeable and easy to work with. Great experience Mike Jacobs was extremely knowledgeable and easy to work with. Great experience More

Report | Print

This is my 3rd trade-up at this dealership. My Product Specialist, Rob, was extremely knowledgeable and helpful throughout the process. The sales group leaders and Brad, the finance manager, wo My Product Specialist, Rob, was extremely knowledgeable and helpful throughout the process. The sales group leaders and Brad, the finance manager, work together as a team to help you find the vehicle you need, with a deal you can afford. General manager JT should be very proud of his team! They always treat me like family. Rob even removed a complicated decal from my trade and got it on my new Highlander! If you hate the car-buying process, you should give these guys a change to blow your mind. If you haven't tried a Toyota... what are you waiting for? More

Report | Print

Staff was very professional. Process was very easy. Dealership was very clean and organized. Great Experience Process was very easy. Dealership was very clean and organized. Great Experience More

Report | Print

Best Toyota dealer ever. I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return s I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return services is unparalleled. More

Report | Print

Awesome experience awesome everything Friendly and one of the financial men in brad I have ever used you can go wrong in Koons easton the financial men in brad I have ever used you can go wrong in Koons easton More

Report | Print

Four visits to service, four disappointments. The most recent was the worst. I've reached out to the general manager via e-mail and telephone....nothing. I've been a Toyota owner for over 10 years...been recent was the worst. I've reached out to the general manager via e-mail and telephone....nothing. I've been a Toyota owner for over 10 years...been to five dealerships throughout the United States. Koons is the worst dealership I've ever dealt with. More

Report | Print

As always the people at Koons Easton Toyota are a joy to work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 mile work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 miles from my home but I had suc a bad experience there I drive 45 miles to Koons. This my third vehicle purchase with them and all future ones will be at Koons. More

Report | Print

Seamless car buying experience. 24 hour test drive which was really informative and appreciated. In/out after a little pricing turbulence in 45 minutes. Service department is stellar, as well. was really informative and appreciated. In/out after a little pricing turbulence in 45 minutes. Service department is stellar, as well. More

Report | Print

Dishonest and Doesn’t Keep their Word I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were told to message or call them the morning we are planning to come to buy the truck and they would hold it even though it isn’t normally their policy, since we would be driving from over 3 hours away. We messaged our sales representative, Bill, last night and this morning. We stated this morning at 6:15 A.M. we would be driving down at 3 P.M. today. No response from him at all! We received a call from the manager, Chris, at 9:30 A.M. and he had no idea that we had even messaged Bill the night before or that morning. I told him we would be coming down at 3 P.M. to buy the truck and asked about the various ways they accept payments and told him we would message him with the amount to include on the buying order. When we messaged him the information he requested, we received a message back stating they have someone there who is buying the truck now. We told him about the conversation that was had with the other manager and he said, it had been sold and he was sorry. I immediately tried to call him and he did not answer his cell phone, then called the sales rep, Bill and he did not answer, then called the dealership and they did not connect them on the phone either. Chris called a little later and had no explanation as to why he did not know about the promise the other manager told him and why he would sell a car out from under the people who already told him that they were coming to purchase the car. As mentioned previously, DO NOT take their word about anything this dealerships tells you! Get EVERYTHING in writing! Can you imagine the headache that would come if you ever had an issue and needed their help if this is how they treat you during the buying process?! In my opinion, they do not care about the relationship with their customers, but instead their bottom line. Especially do not work with Chris (sales manager) or Bill (sale representative), instead find someone who truly cares about the seller/buyer relationship and an honest process! Update: spoke with the General Sales manager, JT, and he DENIED that a manager said that!!! Then later in the exact conversation said he doesn’t know which manager was on duty yesterday during that time, but he is going to find out. Soooo you can say that the manager didn’t say that, but you haven’t even asked the manager if he did or didn’t say it! 100% NOT customer oriented and thankful that this ultimately didn’t work out because can you imagine having to call them to ask a question after you have bought the car?! More

Report | Print

Best new car experience I hate dealing with car dealerships. Koon's Easton totally changed this. They gave me their best deal on my trade and 2018 Sequoia upfront. I was I hate dealing with car dealerships. Koon's Easton totally changed this. They gave me their best deal on my trade and 2018 Sequoia upfront. I was in and out in a little over 2 hours. I highly recommend them for anyone who is looking for a Toyota More

Report | Print